Sims 4 keeps freezing at startup [ Edited ]

[Raineyes1104]

I'm not sure, but I think the new update may be causing the game to crash. I have a Windows, and I'm having the same problem. I legit have tried EVERYTHING, short of uninstalling the game. To be perfectly honest, I have no idea what's causing this, or how to fix it.

[Raineyes1104]

Oh my gosh! I'm having the exact same problem! I hope we'll both be able to find a solution. (My computer is a Windows, though I'm not sure if that has anything to do with it)

[Bluebellflora]

@Raineyes1104

Moved from Mac thread to PC tech.

[kreatora]

@Raineyes1104

Some files in your game folder maybe were damaged when you turned on the game after the update.
Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder.
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. If all is OK - delete The Sims4 old folder.
Your saves and library will be fine and nothing will be damaged

I don't work for EA

[Raineyes1104]

Thank you so much! If this works, you are a lifesaver!