April 2021
April 2021
Not a bad PC only shortcoming is that it only have integrated graphics but if you want to you can install a better graphics card in the free PCIe x16 slot. Anyway since it only have integrated graphics I suggest you try to turn graphics in the game down to medium or low and see if that helps. If you have CC/Mods I also advice that you try to remove them.
April 2021
@abbywoothie Are you getting BlueScreens while you play, or at the very least is the system crashing along with the game? Or is Sims 4 crashing but leaving the rest of the computer running normally? I ask because there are a couple of BSODs listed in your dxdiag, along with what look like subsequent errors during the recovery process.
I'd like to see the crash dumps from the BlueScreens. Please open a File Explorer window and write C:\Windows\Minidump in the address bar. For the most recent two or three dump files, right-click on them and select Copy, then right-click on the desktop and select Paste. From there, you can zip the files together, upload the .zip to a third-party filehosting site, and link it here.
Additionally, your version of Windows is from 2018. Is there a reason you haven't updated yet? If not, that's a good place to start, although I'd prefer to see the crash dumps first. For the update itself, since you'd be skipping three Windows builds, it's a good idea to do a repair install. Let me know if you need instructions.