September 2019 - last edited September 2019
Sims 4 was working fine yesterday, now I try to start the game and it crashes while loading in a world. I tried clearing both Sims and Origin's cache. I know my computer is powerful enough to run the game. I took out my custom content, no changes. I tried changing my game file in documents to Sims 4_backup and then loading the game. The new file that was replaced would make the game crash immediately where my original file would crash while loading a world. I was able to navigate the main menu without any issues. When the game crashes it does not give any error messages, it goes straight to the desktop. If I keep my original Sims 4 document file in I can load the menu and select a house, then the crash happens. If I move the file to the desktop and let the game create a new file I am unable to get the game to load.... Any help would be greatly appreciated.
September 2019
I have the same issue since two days ago. Did you maybe also update Windows 10? Seems to be the cause of the problem for many people.
September 2019
@RINGISKONG Can you try playing while your computer is completely offline, to see whether it helps? Login to Origin, put it in offline mode, then turn off wifi and/or pull the ethernet cable.
If that doesn't help, please run a dxdiag and attach the results to a post here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
September 2019
September 2019
No new windows update, I’ll try loading the game in offline mode. Graphics driver is up to date. Pc spcs
I7-8700K
gtx 1070 fe
aorus z370 elite mobo
16 gigs trident ram
evga 800 watt gold psu
September 2019
September 2019