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Sims 4 keeps crashing

by brittanycj5
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Sims 4 keeps crashing
★★ Novice
brittanycj5

September 2014

My game keeps crashing during gameplay - more often when I travel to other places in the world. If this isn't fixed soon, I'm going to be getting a refund Frown Please help!

5 people had this problem.
Message 1 of 8 (841 Views)
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Accepted Solution

Re: Sims 4 keeps crashing
Hero
Hero
crinrict

September 2014

Try updating your graphics drivers.

 

Do you have all your settings to low ? Your computer is on the low side.

 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 7 of 8 (386 Views)
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Re: Sims 4 keeps crashing

[ Edited ]
★★ Novice
brittanycj5

September 2014 - last edited September 2014

Here is the DxDiag link:

 

http://pastebin.com/embed_js.php?i=XXTRjP03

Message 2 of 8 (818 Views)
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Re: Sims 4 keeps crashing
★★ Novice
brittanycj5

September 2014

Still having the exact same problem...and it's almost been a week. Does ANYONE have a solution? Can't play the damn game without it crashing every 10 minutes.

Message 3 of 8 (450 Views)
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Re: Sims 4 keeps crashing
★★ Novice
brittanycj5

September 2014

guess i wasted $80 on a game that doesn't even work.

Message 4 of 8 (416 Views)
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Re: Sims 4 keeps crashing
Hero
Hero
crinrict

September 2014

Could you post your Dxdiag again. That link you posted doesn't work.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 8 (404 Views)
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Re: Sims 4 keeps crashing
★★ Novice
brittanycj5

September 2014

------------------
System Information
------------------
Time of this report: 9/5/2014, 14:01:19
       Machine name: BRITTANY-PC
   Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.100218-0019)
           Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
       System Model: P5K
               BIOS: BIOS Date: 07/03/07 10:01:10 Ver: 08.00.12
          Processor: Intel(R) Core(TM)2 Duo CPU     E6550  @ 2.33GHz (2 CPUs), ~2.3GHz
             Memory: 3070MB RAM
          Page File: 2632MB used, 3695MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 10
DX Setup Parameters: Not found
     DxDiag Version: 6.00.6000.16386 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 8600 GT
     Manufacturer: NVIDIA
        Chip type: GeForce 8600 GT
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_0402&SUBSYS_04BD19F1&REV_A1
   Display Memory: 1521 MB
 Dedicated Memory: 241 MB
    Shared Memory: 1279 MB
     Current Mode: 1680 x 1050 (32 bit) (60Hz)
          Monitor: Generic PnP Monitor
      Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
   Driver Version: 8.17.0011.9621 (English)
      DDI Version: 9Ex
Driver Attributes: Final Retail
 Driver Date/Size: 1/12/2010 12:03:34, 9388648 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp:
Device Identifier: {D7B71E3E-4742-11CF-D45F-B6241FC2C535}
        Vendor ID: 0x10DE
        Device ID: 0x0402
        SubSys ID: 0x04BD19F1
      Revision ID: 0x00A1
      Revision ID: 0x00A1
      Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
 Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043829F&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.00.5840.16387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/2/2006 03:36:49, 235520 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Output Device (SPDIF) (High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0883&SUBSYS_1043829F&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.00.5840.16387 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/2/2006 03:36:49, 235520 bytes
            Other Files:
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 363.4 GB
Total Space: 476.9 GB
File System: NTFS
      Model: n/a

      Drive: D:
      Model: HL-DT-ST DVDRAM GSA-H62L ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6000.16386 (English), 11/2/2006 04:51:44, 67072 bytes

--------------
System Devices
--------------
     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_29C1&SUBSYS_82761043&REV_02\3&11583659&0&08
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 05:50:57, 140392 bytes

     Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_29C0&SUBSYS_82761043&REV_02\3&11583659&0&00
   Driver: n/a

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_82771043&REV_02\3&11583659&0&E5
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 05:50:57, 140392 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_2948&SUBSYS_82771043&REV_02\3&11583659&0&E4
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 05:50:57, 140392 bytes

     Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_82771043&REV_02\3&11583659&0&E0
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 05:50:57, 140392 bytes

     Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_829F1043&REV_02\3&11583659&0&D8
   Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6000.16386 (English), 7/9/2014 22:19:52, 53760 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_82771043&REV_02\3&11583659&0&D7
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 38400 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_82771043&REV_02\3&11583659&0&EF
   Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 38400 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_82771043&REV_02\3&11583659&0&D2
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 23040 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_82771043&REV_02\3&11583659&0&D1
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 23040 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_82771043&REV_02\3&11583659&0&D0
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 23040 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_82771043&REV_02\3&11583659&0&EA
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 23040 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_82771043&REV_02\3&11583659&0&E9
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 23040 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_82771043&REV_02\3&11583659&0&E8
   Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 23040 bytes
   Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 224768 bytes
   Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 192000 bytes
   Driver: C:\Windows\system32\hcrstco.dll, 6.00.6000.16553 (English), 7/9/2014 22:39:19, 8704 bytes

     Name: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_2930&SUBSYS_82771043&REV_02\3&11583659&0&FB
   Driver: n/a

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_2926&SUBSYS_82771043&REV_02\3&11583659&0&FD
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 15928 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 45112 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:36, 21560 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 109624 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_8086&DEV_2921&SUBSYS_82771043&REV_02\3&11583659&0&FA
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 15928 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 45112 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:36, 21560 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 109624 bytes

     Name: PCI standard ISA bridge
Device ID: PCI\VEN_8086&DEV_2918&SUBSYS_82771043&REV_02\3&11583659&0&F8
   Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6000.16386 (English), 11/2/2006 05:49:20, 13928 bytes

     Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_82771043&REV_92\3&11583659&0&F0
   Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6000.16386 (English), 11/2/2006 05:50:57, 140392 bytes

     Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_824F1043&REV_03\4&1AD356C7&0&00E4
   Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 15928 bytes
   Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 45112 bytes
   Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:36, 21560 bytes
   Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6000.16632 (English), 7/9/2014 22:41:35, 109624 bytes

     Name: Attansic L1 Gigabit Ethernet 10/100/1000Base-T Controller
Device ID: PCI\VEN_1969&DEV_1048&SUBSYS_82261043&REV_B0\4&18BA0AA4&0&00E5
   Driver: n/a

     Name: Multimedia Video Controller
Device ID: PCI\VEN_14F1&DEV_5B7A&SUBSYS_74440070&REV_00\4&1542FBD&0&10F0
   Driver: n/a

     Name: VIA OHCI Compliant IEEE 1394 Host Controller
Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_30441106&REV_C0\4&1542FBD&0&18F0
   Driver: C:\Windows\system32\DRIVERS\ohci1394.sys, 6.00.6000.16386 (English), 11/2/2006 04:55:16, 62080 bytes
   Driver: C:\Windows\system32\DRIVERS\1394bus.sys, 6.00.6000.16386 (English), 11/2/2006 04:55:12, 53376 bytes

     Name: NVIDIA GeForce 8600 GT
Device ID: PCI\VEN_10DE&DEV_0402&SUBSYS_04BD19F1&REV_A1\4&21D451D8&0&0008
   Driver: C:\Windows\System32\DriverStore\FileRepository\nv_disp.inf_bb022c7b\NvCplSetupInt.exe, 14.00.0000.0162 (English), 1/12/2010 12:03:34, 40129056 bytes
   Driver: C:\Windows\system32\DRIVERS\nvBridge.kmd, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 10920 bytes
   Driver: C:\Windows\system32\DRIVERS\nvlddmkm.sys, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 11586280 bytes
   Driver: C:\Windows\system32\OpenCL.dll, 1.00.0000.0000 (English), 1/12/2010 12:03:34, 68200 bytes
   Driver: C:\Windows\system32\dpinst.exe, 2.01.0000.0000 (English), 1/12/2010 12:03:34, 795104 bytes
   Driver: C:\Windows\system32\nvapi.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 1280616 bytes
   Driver: C:\Windows\system32\nvcompiler.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 11639400 bytes
   Driver: C:\Windows\system32\nvcuda.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 4061800 bytes
   Driver: C:\Windows\system32\nvcuvenc.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 4077672 bytes
   Driver: C:\Windows\system32\nvcuvid.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 2243176 bytes
   Driver: C:\Windows\system32\nvd3dum.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 9388648 bytes
   Driver: C:\Windows\system32\nvinfo.pb, 1/12/2010 12:03:34, 7437 bytes
   Driver: C:\Windows\system32\nvoglv32.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 14924392 bytes
   Driver: C:\Windows\system32\nvwgf2um.dll, 8.17.0011.9621 (English), 1/12/2010 12:03:34, 4321384 bytes
   Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvdisp.nvu, 1/12/2010 12:03:34, 19077 bytes
   Driver: C:\Program Files\NVIDIA Corporation\Uninstall\nvudisp.exe, 1.10.0052.0030 (English), 1/12/2010 12:03:34, 592488 bytes
   Driver: C:\Windows\system32\nvcod.dll, 1.07.0008.0073 (English), 1/12/2010 12:03:34, 182888 bytes
   Driver: C:\Windows\system32\nvcod189.dll, 1.07.0008.0073 (English), 1/12/2010 12:03:34, 182888 bytes

Message 6 of 8 (386 Views)
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Re: Sims 4 keeps crashing
Hero
Hero
crinrict

September 2014

Try updating your graphics drivers.

 

Do you have all your settings to low ? Your computer is on the low side.

 

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 7 of 8 (387 Views)
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Re: Sims 4 keeps crashing
★★ Novice
brittanycj5

September 2014

My graphics driver was already up to date. But turning all the graphics settings to low seemed to work!! I guess my computer is just old.

 

Thank you very much!

Message 8 of 8 (366 Views)
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