September 2014
September 2014
Not really but it seems like EA is a bad mechanic if they can't help anyone fix their cars
September 2014
September 2014
Ok here is the information, I have the same problem of being able to play for about 5 minutes and it crashes. Will be returning if no solution in the near future. Thank you.
System Information
------------------
Time of this report: 9/4/2014, 08:06:28
Machine name: SHAUNA-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 7520
BIOS: InsydeH2O Version 03.72.24A05
Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (8 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 8054MB RAM
Page File: 4505MB used, 11599MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Advanced Micro Devices, Inc.
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05721028&REV_09
Display Memory: 4095 MB
Dedicated Memory: 2085 MB
Shared Memory: 2010 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO21ED
Native Mode: 1920 x 1080(p) (60.021Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.951.9.1000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/19/2012 05:31:54, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-C777-7825B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x05721028
Revision ID: 0x0009
Driver Strong Name: oem120.inf:ATI.Mfg.NTamd64.6.1:iIVBM1ML_PROXY:8.951.9.1000ci\ven_8086&dev_0166&subsys_05721028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
September 2014
Sound Devices
-------------
Description: Speakers (Conexant SmartAudio HD)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_506E&SUBSYS_10280572&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: CHDRT64.sys
Driver Version: 8.54.0037.0000 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/18/2012 02:36:44, 1604736 bytes
Other Files:
Driver Provider: Conexant
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
---------------------
Sound Capture Devices
---------------------
Description: Internal Microphone (Conexant SmartAudio HD)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: CHDRT64.sys
Driver Version: 8.54.0037.0000 (English)
Driver Attributes: Final Retail
Date and Size: 5/18/2012 02:36:44, 1604736 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Dell Touchpad
| Matching Device ID: *dll0569
| Upper Filters: ETD
| Service: i8042prt
|
+ HID-compliant mouse
| Vendor/Product ID: 0x093A, 0x2510
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 673.0 GB
Total Space: 933.5 GB
File System: NTFS
Model: XW1C3ED2CJ2D
Drive: D:
Model: PLDS DVDRWBD DS-6E2SH
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
--------------
System Devices
--------------
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1E20&SUBSYS_05721028&REV_04\3&11583659&0&D8
Driver: n/a
Name: AMD Radeon HD 7730M
Device ID: PCI\VEN_1002&DEV_682F&SUBSYS_05721028&REV_00\4&2BD30786&0&0008
Driver: n/a
Name: Intel(R) Mobile Express Chipset SATA RAID Controller
Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_05721028&REV_04\3&11583659&0&FA
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 2 - 1E12
Device ID: PCI\VEN_8086&DEV_1E12&SUBSYS_05721028&REV_C4\3&11583659&0&E1
Driver: n/a
Name: Intel(R) HM77 Express Chipset LPC Controller - 1E57
Device ID: PCI\VEN_8086&DEV_1E57&SUBSYS_05721028&REV_04\3&11583659&0&F8
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 - 1E10
Device ID: PCI\VEN_8086&DEV_1E10&SUBSYS_05721028&REV_C4\3&11583659&0&E0
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1E3A&SUBSYS_05721028&REV_04\3&11583659&0&B0
Driver: n/a
Name: Intel(R) Centrino(R) Wireless-N 2230
Device ID: PCI\VEN_8086&DEV_0887&SUBSYS_44628086&REV_C4\4&20F6FC50&0&00E1
Driver: n/a
Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_1E31&SUBSYS_05721028&REV_04\3&11583659&0&A0
Driver: n/a
Name: Intel(R) HD Graphics 4000
Device ID: PCI\VEN_8086&DEV_0166&SUBSYS_05721028&REV_09\3&11583659&0&10
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Device ID: PCI\VEN_8086&DEV_1E2D&SUBSYS_05721028&REV_04\3&11583659&0&D0
Driver: n/a
Name: 3rd Gen Core processor DRAM Controller - 0154
Device ID: PCI\VEN_8086&DEV_0154&SUBSYS_05721028&REV_09\3&11583659&0&00
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
Device ID: PCI\VEN_8086&DEV_1E26&SUBSYS_05721028&REV_04\3&11583659&0&E8
Driver: n/a
Name: Xeon(R) processor E3-1200 v2/3rd Gen Core processor PCI Express Root Port - 0151
Device ID: PCI\VEN_8086&DEV_0151&SUBSYS_05721028&REV_09\3&11583659&0&08
Driver: n/a
Name: Intel(R) 7 Series/C216 Chipset Family SMBus Host Controller - 1E22
Device ID: PCI\VEN_8086&DEV_1E22&SUBSYS_05721028&REV_04\3&11583659&0&FB
Driver: n/a
Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_05721028&REV_07\4&308E5CB0&0&00E0
Driver: n/a
------------------
DirectShow Filters
------------------
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
WD Secure Source Filter,0x00200000,0,1,WDSecureSourceFilter.dll,3.00.0013.0000
CyberLink AVCHD Navigator,0x00600000,0,3,CLAVCHDNav.ax,2.00.0000.3405
CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.8417
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
MainConcept MPEG Demultiplexer,0x00800100,1,2,mc_demux_mp2_ds.ax,8.05.0000.27572
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314
CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3404
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
MainConcept AAC Decoder,0x00800000,1,1,mc_dec_aac_ds.ax,8.05.0000.24552
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
DS Video Buffer Filter,0x00200000,1,1,DSBuffer_Video.ax,3.00.0013.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.4703
MACSReaderMP3 Filter,0x00200000,0,1,MACSReaderAVI.ax,1.00.2006.0804
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
Creative Video Processing Filter,0x00200000,1,1,VidProcU.ax,1.01.0014.0000
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595
CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,12.03.0000.20326
ATI MPEG Video Decoder,0x00400000,1,2,atimpenc.dll,12.03.0000.20326
CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.6940.3427
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.2317
CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.5420
SelfMusicVideo Dump Filter,0x00200000,1,0,TG_Dump0708.DLL,8.01.2008.5200
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.0416
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
PlayReady DMO Wrapper,0x00600002,1,1,PRDMOW~1.DLL,1.03.2297.0000
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324
MS PR Source Filter,0x00200000,0,2,PRSource.dll,1.03.2297.0000
AC3 Decoder Filter,0x00200000,1,1,ac3dx.ax,1.00.0000.0001
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.4013
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
Xvid MPEG-4 Video Decoder,0x00800000,1,1,xvid.ax,
MainConcept MPEG Push Demultiplexer,0x00200000,1,2,mc_demuxpush_mp2_ds.ax,8.05.0000.24552
AMD MJPEG Decoder,0x00800001,1,1,atimpenc.dll,12.03.0000.20326
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17835
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
SmartSound Soundtrack,0x00400000,0,1,DirectQX.dll,3.00.0009.0000
SmartSound SDS Reader,0x00400000,0,1,SDSReader.dll,3.00.0009.0000
Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.01.0014.0000
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.0416
CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1030
ATI MPEG Video Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,12.03.0000.20326
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
MainConcept DV-Demultiplexer,0x00800001,1,2,mc_demux_dv_ds.ax,8.05.0000.24552
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
ATI Video Scaler Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
MainConcept Dolby Digital Audio Decoder,0x00600000,1,1,mc_dec_dd_ds.ax,7.04.0000.47388
SpatialStereo Filter,0x00200000,1,1,3DAudio.ax,
Intel® Mux Renderer,0x00200000,2,0,IntelMux.dll,3.00.0013.0000
CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0000.3411
MainConcept AVC/H.264 Video Decoder,0x00800001,1,2,mc_dec_avc_ds.ax,8.05.0000.24552
Track2Filter,0x00200000,0,0,Track2Filter.dll,9.00.0000.0000
CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2906
CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17835
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17835
NEDFilter4Samsung Filter,0x00200000,0,1,NEDFilter4Samsung.ax,8.01.0000.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
CyberLink HAM Decoder,0x00600000,0,1,clcvd.ax,1.00.9320.3521
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
MainConcept DV Dif Parser,0x00800001,1,1,mc_parser_dv_ds.ax,8.05.0000.24552
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225
MainConcept (Broadcast) AVC/H.264 Video Decoder,0x00800002,1,2,mc_bc_dec_avc_ds.ax,8.05.0000.24552
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
P3Sourcer,0x00600000,0,1,muzaf1.dll,1.00.0000.60410
CyberLink Video Decoder (PDVD9),0x00700100,1,2,clcvd.ax,1.00.9320.3521
MainConcept VC-1 Decoder,0x00600000,2,1,mc_dec_vc1_ds.ax,8.05.0000.24552
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225
QIC1802 Demux,0x00200000,1,1,qicdemux.ax,1.00.0000.1621
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17835
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
WD Audio Filter,0x00200000,0,1,WDAudioFilter.dll,3.00.0013.0000
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Dump,0x00000000,0,0,,
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
MainConcept DVCPro HD Video Decoder,0x00600000,1,1,mc_dec_dv100_ds.ax,8.05.0000.24552
Creative Correct TimeStamp Filter,0x00200000,1,1,CTFrFix.ax,1.01.0014.0000
MainConcept DVCPro 50 Video Decoder,0x00600000,1,1,mc_dec_dv50_ds.ax,8.05.0000.24552
MainConcept Stream Parser,0x00400000,1,2,mc_demux_mp2_ds.ax,8.05.0000.27572
ATI Video Rotation Filter,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Creative H264 No Quality Control Filter,0x00200000,1,0,CTH264NoQC.ax,1.01.0014.0000
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
WDSource Filter,0x00200000,0,1,WDSourceFilter.dll,3.00.0013.0000
Track1Filter,0x00200000,0,0,Track1Filter.dll,9.00.0000.0000
MainConcept DV Video Decoder,0x00600000,1,1,mc_dec_dv_ds.ax,8.05.0000.24552
MusicCity Audio Decoder,0x00200000,1,1,muzdecode.ax,1.00.0000.60207
MusicCity MPEG4 Splitter Filter,0x00200000,1,1,muzmp4sp.ax,1.00.0000.60210
MusicCity Windows Media Splitter,0x00200000,1,1,muzwmts.dll,1.00.0000.60208
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
BlueCode Audio Effect,0x00200000,1,1,muzeffect.ax,1.00.0000.60210
MusicCity MPEG Splitter,0x00200000,0,1,muzmpgsp.ax,1.01.0007.0911
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
Intel®WiDi H264 encoder,0x00200000,1,1,h264_enc_filter.dll,
CyberLink Matroska Splitter (PDVD9),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.3621
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MyFree Codec Filter,0x00200000,0,0,MyFree.ax,
Qic To Anxb,0x00200000,1,1,QicToAnxb.dll,1.00.0000.2325
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
MusicCity OGG Splitter,0x00200000,1,1,muzoggsp.ax,1.00.0000.60207
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Video Compressors:
Ligos MPEG-2 Encoder (Intel) v1.9-MT,0x00000000,1,1,LigosDMOVid.dll,3.00.0013.0000
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP60® Simple Profile ,0x00200000,1,1,qcap.dll,6.06.7601.17514
VP61® Advanced Profile,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,12.03.0000.20326
MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
Audio Capture Sources:
Internal Microphone (Conexant S,0x00200000,0,0,qcap.dll,6.06.7601.17514
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Capture Devices:
Conexant HD Audio capture,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
,0x00000000,0,0,,
Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WDM Streaming Rendering Devices:
,0x00000000,0,0,,
Conexant HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Video Capture Sources:
Integrated Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers:
Speakers (Conexant SmartAudio H,0x00200000,1,0,quartz.dll,6.06.7601.17713
CyberLink Audio Renderer (PDVD9),0x00200000,1,0,cladr.ax,7.00.0000.5328
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Conexant SmartAudio HD),0x00200000,1,0,quartz.dll,6.06.7601.17713
---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
September 2014
I'm having the same problem.
I just played the game once time and was going well in maximum graphics.
But the game stopped when I tried to open the Community Store to download Sims and Houses. After that my game didn't open again.
The game starts loading and stop when plumbob appears.
I don't know what to do.
PS: I tried ALL things recommended by this forum!
September 2014
Start by updating your drivers on your Intel chipset: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng
You should be able to force your laptop to use your AMD graphics card to run the game (atm it seems your Intel chipset is doing it by default), which is something you should be able to do through Catalyst, the software that usually goes along with AMD drivers.
September 2014
Thank you for the response but I am getting that the "operating system is not supported"...
September 2014
September 2014
First off, try updating your Windows. Press the Windows key on your keyboard and type "Update", and start the "check for updates" tool that appears.
Then make sure you're not running the game in the wrong compatibility mode.