Sims 4 keeps crashing during gameplay

[sergsimoes]

My game is constantly crashing, like every ten minutes so I have to save every 5 mins. Do you have any idea why this happens? I really need to fix this it's so annoying.. Also Ipaid 79 euros for the premium version.

------------------

System Information
------------------
Time of this report: 10/2/2014, 20:16:37
Machine name: SÉRGIOSIMOES-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: Portuguese (Regional Setting: Portuguese)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: N56VM
BIOS: BIOS Date: 04/13/12 18:39:38 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8078MB RAM
Page File: 3195MB used, 12958MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

[WootCandy · Accepted solution]

2012 is to old of drivers for the HD4000 to play this game properly, sticking to my guns :P

They must be updated.  Try the automated tool.

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

If it says you have to use ASUS's drivers, then uninstall the current ones restart and now try the Generic Intel ones again from the exe.

---

Still no?

https://downloadcenter.intel.com/

Go through the drop down menues filling in your system info and the next screen choose OS.  Compare what you came up with what I linked.. if we both came to the same conclusion on driver it really needs then you can FORCE that driver on using the .ZIP version of the drivers.

How To:

http://www.intel.com/support/graphics/sb/CS-033915.htm

---------------------

If your laptop has a nVidia Graphics Card in it... then we need to focus on nVidia drivers.  The DXdiag only listed the HD4000... googling the model of your laptop it probably has an nvidia card in it to... so we probably went down the wrong path

 http://www.nvidia.com/Download/index.aspx?lang=en-us

If the DXDiag has an nvidia card in it, it's buried at the bottom of the file... pastebin works good for dxdiags

[WootCandy]

Can you list your Display section of your DXdiag too?

[sergsimoes]

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14771043&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC314C
Native Mode: 1920 x 1080(p) (59.999Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/2/2012 09:28:16, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-5056-7B34B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x14771043
Revision ID: 0x0009
Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2696ci\ven_8086&dev_0166&subsys_14771043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

[sergsimoes]

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_14771043&REV_09
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC314C
Native Mode: 1920 x 1080(p) (59.999Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.15.10.2696
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 4/2/2012 09:28:16, 8087040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4226-11CF-5056-7B34B7C2C535}
Vendor ID: 0x8086
Device ID: 0x0166
SubSys ID: 0x14771043
Revision ID: 0x0009
Driver Strong Name: oem6.inf:IntelGfx.NTamd64.6.0:iIVBM0:8.15.10.2696ci\ven_8086&dev_0166&subsys_14771043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

[PlayerMagali]

same here ...

Problem signature:
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.732.20
Application Timestamp: 54235775
Fault Module Name: TS4.exe
Fault Module Version: 1.0.732.20
Fault Module Timestamp: 54235775
Exception Code: c0000005
Exception Offset: 00d2ff66
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 11274
Additional Information 1: 4d1c
Additional Information 2: 4d1c6062a03e88868c0a265ff073e717
Additional Information 3: 7597
Additional Information 4: 7597d80fdbc3d05a6dc86d1de17f38e8

[WootCandy]

HD 4000

Driver Date/Size: 4/2/2012

----------------------------------------

Intel Drivers:

https://downloadcenter.intel.com/

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

Version: 15.33.29.64.3945 (Latest)

Date: 09/26/2014

[sergsimoes]

Thank you so much but it wont let me install on my pc it says "it's not valid for your computer"

[WootCandy · Accepted solution]

2012 is to old of drivers for the HD4000 to play this game properly, sticking to my guns :P

They must be updated.  Try the automated tool.

http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

If it says you have to use ASUS's drivers, then uninstall the current ones restart and now try the Generic Intel ones again from the exe.

---

Still no?

https://downloadcenter.intel.com/

Go through the drop down menues filling in your system info and the next screen choose OS.  Compare what you came up with what I linked.. if we both came to the same conclusion on driver it really needs then you can FORCE that driver on using the .ZIP version of the drivers.

How To:

http://www.intel.com/support/graphics/sb/CS-033915.htm

---------------------

If your laptop has a nVidia Graphics Card in it... then we need to focus on nVidia drivers.  The DXdiag only listed the HD4000... googling the model of your laptop it probably has an nvidia card in it to... so we probably went down the wrong path

 http://www.nvidia.com/Download/index.aspx?lang=en-us

If the DXDiag has an nvidia card in it, it's buried at the bottom of the file... pastebin works good for dxdiags

[sergsimoes]

Thank you so much the problem it's fixed

I do have a nVidia Graphics Card, just needed to update my driver.

Thank you now I can play my game with no worries!!!