Sims 4 keeps crashing during gameplay I have Windows 7 Professional

by Bonskzn
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Sims 4 keeps crashing during gameplay I have Windows 7 Professional

★★★ Newbie

Here are my computer info

 

ystem Information ------------------ Time of this report: 9/7/2014, 12:35:35 Machine name: EVS-PROLI Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633) Language: English (Regional Setting: English) System Manufacturer: MSI System Model: MS-7788 BIOS: BIOS Date: 11/07/12 14:35:44 Ver: 04.06.05 Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 3564MB RAM Page File: 1708MB used, 5417MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: NVIDIA GeForce GTX 650 Manufacturer: NVIDIA Chip type: GeForce GTX 650 DAC type: Integrated RAMDAC Device Key: Enum\PCI\VEN_10DE&DEV_0FC6&SUBSYS_35531458&REV_A1 Display Memory: 2497 MB Dedicated Memory: 971 MB Shared Memory: 1525 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SyncMaster Monitor Id: SAM022B Native Mode: 1280 x 1024(p) (60.020Hz) Output Type: HD15 Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll Driver File Version: 9.18.0013.4052 (English) Driver Version: 9.18.13.4052 DDI Version: 10.1 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 8/19/2014 22:16:16, 14498552 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-4C86-11CF-3C78-5E151CC2C435} Vendor ID: 0x10DE Device ID: 0x0FC6 SubSys ID: 0x35531458 Revision ID: 0x00A1 Driver Strong Name: oem28.inf:NVIDIA_SetA_Devices.NTx86.6.1:Section077:9.18.13.4052Tongue outci\ven_10de&dev_0fc6 Rank Of Driver: 00E02001

 

Please can some help me

 

 

Message 1 of 3 (1,854 Views)

Re: Sims 4 keeps crashing during gameplay I have Windows 7 Professional

★★★ Newbie

Hello, first let me start by making what you put there a little clearer for others willing to help:


Operating System: Windows 7 Professional 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)

System Manufacturer: MSI System Model: MS-7788

Processor: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz (4 CPUs), ~3.2GHz

Memory: 8192MB RAM

Card name: NVIDIA GeForce GTX 650

Resolution: 1280 x 1024 (32 bit) (60Hz)

 

Firstly, I'm not sure if I read something wrong, but it looks like your drivers are outdated.

Try updating them from the link below:

http://www.nvidia.co.uk/download/driverResults.aspx/77236/en-uk

 

Also, you seem to have Windows 7 32-Bit (Also known as x86) installed, however, you have 8GB of RAM. This means Windows can only utilise roughly 3GB of the 8GBs of RAM.

Please check here for more info.

http://msdn.microsoft.com/en-gb/library/windows/desktop/aa366778%28v=vs.85%29.aspx#physical_memory_l...

 

Hope this helps!

Message 2 of 3 (1,843 Views)

Re: Sims 4 keeps crashing during gameplay I have Windows 7 Professional

★★★ Novice

Welcome to the club.  I can play about two to five minutes before my crashes.  The game is totally broken right now.  A lot of people are facing the same probelm.

 

If everyone uploads their PC info and the expanded error message, it might help.   The most common error seems to be the "BEX" error.

Message 3 of 3 (1,841 Views)