Sims 4 isn't working, but origin is working fine [ Edited ]

[scifugitive]

My game won't load in either. I bring up Origin, press Sims 4 to play, like I did just a few days ago. But today it blinks into the task manager and then out a few seconds later. I don't have any CC installed, and I can't turn off Origin in game, because the game isn't loading. Please help.

[kreatora · Accepted solution]

@scifugitive 

Try to launch the game in windowed mode.
https://sims4.crinrict.com/eng/2014/02/start-game-in-windowed-mode/

If it will not work could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA

[puzzlezaddict]

@scifugitive  I split your post and moved it to the Sims 4 tech section, since the thread you originally posted in was in the Mac section, and tech troubleshooting is very different in macOS.

[kreatora · Accepted solution]

@scifugitive 

Try to launch the game in windowed mode.
https://sims4.crinrict.com/eng/2014/02/start-game-in-windowed-mode/

If it will not work could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the text file to your post directly in option "Reply" - not Quick Reply

I don't work for EA