I downloaded the sims 4 and it was working fine for a few months, but then it disappeared from my games in origin and is saying it's not downloaded. I tried downloading it and it said my code was used because I had used it before. It's supposed to be downloaded, I'm on the same computer and everything. I feel like I've tried everything, but it still won't work.
@bellarae03 Are you sure your logged in the the correct Origin account? You have to log in to the same account you used to install the game.