Re: Sims 4 isn't downloading

by crinrict
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Original Post

Sims 4 isn't downloading

★★★ Newbie

I have pre-ordered Sims 4 about 2 weeks ago and now i can not get the option to download. I received the email letting me know i could download.

Message 1 of 4 (220 Views)

Re: Sims 4 isn't downloading

Hero

Are you checking on the Origin client in myGames ?

 

Is it still grey ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 4 (199 Views)

Re: Sims 4 isn't downloading

★★★ Newbie

Yes it is still greyed out

Message 3 of 4 (193 Views)

Re: Sims 4 isn't downloading

Hero

Check out the first post here then: http://answers.ea.com/t5/The-Sims-4/Information-Sims-4-Preload-Please-Read-first/td-p/3408549/

 

If all fails, contact a game advisor

 

 

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (187 Views)