Sims 4 is not in my game library and I can't download new update? [ Edited ]

[Juubeez]

Hello, I am having issues with my Sims 4 game. I wanted to play the sims 4, so I double clicked my sims 4 desktop icon. It led me to updating the sims. I tried to, but it asked for a windows pop up that never came up. Thought I had to get legacy, but it won't download because it says I do not have the basegame, which I do have. The game is not on my library, as I said, and when going to "Browse Games" "Sims 4" "Sims 4", it says that I have the game. This is frustrating because I do not want to loose my save files or my paid expansion packs. Please help!

[puzzlezaddict · Accepted solution]

@Juubeez  It's Origin being weird.  Try a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

You can try just manually disabling "Origin Client Service" and "Origin Web Helper Service," which might be enough.

[Juubeez]

My game is n0w in library, but still won't update

[kreatora]

@Juubeez

Go to the Origin/My games library - right-click on TS4 - option: "repair game"
You have to wait until Origin will fix all packs, not only the base game.
This may take some time if some files are broken.
Then once more right-click on TS4 and select option "Updates"

I don't work for EA

[Juubeez]

I got it to repair, but it don't download any of my packs. The window pop-up it needs to download the files still won't pop up. Is it my computer, origin, or my game?

[kreatora]

@Juubeez

If your packs are already installed then no window will pop up. Can't you still start the game? What message do you receive when you try to start the game?

[Juubeez]

I can not open the game, it redirects me to Origin and says I need to update my game. It says "Your Download is Paused, Origin needs to download files and is waiting for permission. Please choose "Yes" when Windows Prompts you for permission."

[kreatora]

@Juubeez

Please, clear Origin Cache - https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If it will not work:
Uninstall Origin by using Revo (free version) - it will be clean all traces of Origin from your computer
https://www.revouninstaller.com/revo-uninstaller-free-download/
and install again
http://origin.com/download

[Juubeez]

Sorry for the delayed response, but I tried both of those and Origin still asks for a pop up that never shows up. Is it because of my game or is it origin being weird?

[puzzlezaddict · Accepted solution]

@Juubeez  It's Origin being weird.  Try a clean boot:

https://www.windowscentral.com/how-clean-boot-windows-10

You can try just manually disabling "Origin Client Service" and "Origin Web Helper Service," which might be enough.

[Juubeez]

Finally, this worked! Thank you and everyone who helped fix my problem