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Sims 4 is extremely laggy

by LunaLucy2211
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Re: Sims 4 is extremely laggy

★ Novice
could i send my own DxDiag because my game is especially laggy and i dont know what to do, i have done most of things that are asked.
Message 31 of 37 (192 Views)
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Re: Sims 4 is extremely laggy

@Kestia10  Yes please, attach a dxdiag and we can take a look.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 32 of 37 (174 Views)
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Re: Sims 4 is extremely laggy

★★★★ Novice
@puzzlezaddict Okay Standard smile I will get back to you, It might not be right away though I'm struggling with my mental health so i'm just trying to focus on that Standard smile
Message 33 of 37 (140 Views)
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Re: Sims 4 is extremely laggy

@LunaLucy2211  Take your time, and please take care of yourself first.  When you're ready to come back to this, we'll be around.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 34 of 37 (128 Views)
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Re: Sims 4 is extremely laggy

★★★★ Novice

Hey @puzzlezaddict  Here's my DxDiag

Message 35 of 37 (92 Views)
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Re: Sims 4 is extremely laggy

@LunaLucy2211  Did you get a chance to do a clean uninstall and reinstall of your graphics card driver?  The minidump was clear on the process that crashed, and the clean uninstall/reinstall is the next step.

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 36 of 37 (81 Views)
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Re: Sims 4 is extremely laggy

★★★★ Novice
@puzzlezaddict I'll do that now
Message 37 of 37 (51 Views)
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