Re: Sims 4 is extremely laggy

by LunaLucy2211
Reply

Original Post

Re: Sims 4 is extremely laggy

★ Novice
could i send my own DxDiag because my game is especially laggy and i dont know what to do, i have done most of things that are asked.
Message 31 of 45 (724 Views)

Re: Sims 4 is extremely laggy

@Kestia10  Yes please, attach a dxdiag and we can take a look.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 32 of 45 (706 Views)
Highlighted

Re: Sims 4 is extremely laggy

★★★★★ Novice
@puzzlezaddict Okay Standard smile I will get back to you, It might not be right away though I'm struggling with my mental health so i'm just trying to focus on that Standard smile
Message 33 of 45 (672 Views)

Re: Sims 4 is extremely laggy

@LunaLucy2211  Take your time, and please take care of yourself first.  When you're ready to come back to this, we'll be around.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 34 of 45 (660 Views)

Re: Sims 4 is extremely laggy

★★★★★ Novice

Hey @puzzlezaddict  Here's my DxDiag

Message 35 of 45 (624 Views)

Re: Sims 4 is extremely laggy

@LunaLucy2211  Did you get a chance to do a clean uninstall and reinstall of your graphics card driver?  The minidump was clear on the process that crashed, and the clean uninstall/reinstall is the next step.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 36 of 45 (613 Views)

Re: Sims 4 is extremely laggy

★★★★★ Novice
@puzzlezaddict I'll do that now
Message 37 of 45 (583 Views)

Re: Sims 4 is extremely laggy

★★★★★ Novice
@puzzlezaddict Hi. It's been a while Standard smile I'm much better now though but where I am it's 12 AM so tomorrow I'll do everything again and get back to you as soon as I'm finished. So sorry for the month wait. I just had to take care of myself first.
Message 38 of 45 (525 Views)

Re: Sims 4 is extremely laggy

@LunaLucy2211  Don't worry about the delay.  No matter when you're ready to troubleshoot, people will always be here to help.

 

If you are still having trouble though, please run a new dxdiag, since you've probably had a few relevant updates in the last month or two, not to mention the errors might be different.

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 39 of 45 (486 Views)

Re: Sims 4 is extremely laggy

★★★★★ Novice

Hi sorry it's been a rough couple of days but here's my DxDiag

Message 40 of 45 (445 Views)