Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

by bugzee24
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Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

★★★ Newbie

I keep getting this message every time I try to play. 

 

Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

 

While I have completely shut down my computer and started it again I still get this message.  I have check task manager and nothing shows up running.

 

So frustrated!!! 

 

Signed,

Purchased but never got to play.

 

Message 1 of 86 (77,762 Views)

Accepted Solution

Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

[ Edited ]
Community Manager

Marking as Solution for visibility purposes

 

If you are on Mac Catalina please check out this thread "The Sims 4 macOS Catalina Troubleshooting" .

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Message 80 of 86 (67,917 Views)

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Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

Hero

If you open your task manager, do you have any processes ts4.exe already running ? If so, try to kill it

 

If that doesn't work, try reinstalling Origin

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 86 (77,545 Views)

Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

★★ Apprentice

Open up your task manager and click "more details" 

If you see Sims 4 is open, close it. 

This should work.

Message 3 of 86 (77,538 Views)

Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

★★ Novice

I have the same problem.But in task manager sims 4 is not open.Do you know what i could do?Thank you.

Message 4 of 86 (77,004 Views)

Re: Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

Hero

Hi @Tallulah_44

 

could you try repairing the game through Origin and deleting your Origin cache files: http://sims4.crinrict.com/en/2014/09/delete-origin-cache-files/

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 86 (76,993 Views)

The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

★★★ Newbie

I keep getting this message whenever I open try to open the game:  Unable to start: The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

 

 

 I have tried EVERYTHING on the other posts, even posts outside EA, but nothing is working. I bought Origin Access to play The Sims 4, but all I get is this error message. I

 

tried sharing The Sims 4 folder, I tried repairing the game through Origin, I renamed the folder, I ran it on Windows 8&7 compatibility mode, I moved the folder, I checked my 

 

task manager for any running processes, I restarted my computer several times, but NOTHING! I am trying to avoid reinstalling the game because my wifi is incredibly slow.

 

Any help would be appreciated because all I want to do is play the freaking game I paid for! The problem is not with Origin because all the other games are working fine.

 

 

                                                                                                                                                                                                                            [I am running Windows 10 BTW]

Message 6 of 86 (80,049 Views)

Re: The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

Hero

Hi  @NadaSeif

 

did you also reinstall Origin ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 86 (80,005 Views)
0

Re: The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

★★★★★ Novice

I had this problem myself and I figured out the culprit was my antivirus. I have Bitdefender and it kept blocking Sims from running. I had to go in and specifically allow the application (through safe files - Application access). This might not be the case for you; but I never found that solution myself when I had been searching.

Message 8 of 86 (79,985 Views)

Re: The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

★★★ Newbie

How do you do that because I have bitdefender and I don't know how to do what you said

 

Message 9 of 86 (79,959 Views)
0

Re: The Sims 4 is already running. [ed35e0ea:29f00e76:00000000:18a1dd51]

Hero

Hi @PrittyBritty123

 

this is something I found googling but I don't know what version of Bitdefender this is as I'm not using it myself: https://www.bitdefender.com/support/how-to-add-application-or-process-exclusions-in-bitdefender-cont...

 

You want to exclude Origin.exe and ts4.exe in programs(x86)\Origin_Games\thesims4\game\bin (path may vary depending on your installation)

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 10 of 86 (79,952 Views)