Sims 4 infinite loading screen

[YooJumChan]

About 3 days ago I think, I made a new family, and the game actually worked that day, but I never tested the family because it was late and I was tired, and the next day it stayed at the loading screen after I went to the neighborhood and clicked on the family. Since this happened to me before (it happened when I made a vampire family and the same thing happened, and the next day it worked so I assumed it was just a one time glitch), so I did the same thing I did before, but it didn't work. Today, none of my families work, and I know it isn't my mods/cc because I didn't download any these past 2 days, and it's not an update because the game didn't update. My only guess so far for the situation of all the families is because origin updated today, and after it updated that's when I found out none of them work. Right now I'm reinstalling it to see if it works after I reinstall it, but if there are any other solutions to this, please let me know, it would be greatly appreciated!

[YooJumChan · Accepted solution]

I'm so sorry I forgot to respond lol. But I ended up doing that and it ended up being a mod I had installed a few days prior to the glitch, I still haven't gotten around to checking but so far it's working without those mods, so when I get the chance I'll check which one bugged my game. Thanks for the response!

[crinrict]

Hi @YooJumChan

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199. 

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[YooJumChan · Accepted solution]

I'm so sorry I forgot to respond lol. But I ended up doing that and it ended up being a mod I had installed a few days prior to the glitch, I still haven't gotten around to checking but so far it's working without those mods, so when I get the chance I'll check which one bugged my game. Thanks for the response!