Sims 4 has stopped working

[mazzykist]

Downloaded Sims 4 onto new MSI gaming laptop and worked fine, next morning tried to play game and getting Error that "The Sims 4 has stopped working".  I have tried repairing the game & uninstalling/reinstalling game and still receiving error.  I have tried most everything in the threads to fix the issue, but I am at a loss. Please help!

[crinrict · Accepted solution]

Just saw that you have crashes with this: nahimic2OSD.dll

It belongs to an program called Nahimic that comes with MSI related product.

Try disabling or uninstalling the program.

[crinrict]

Are you using mods in your game ?  If so, please remove them

See this for more information: [PLEASE READ] Usage of Mods and Custom Content 

[mazzykist]

No mods and no custom content. It is frustrating. I have done everything that the "customer experience" reps from EA have instructed me. I was able to delete my saves and the game loaded, but after a few hours it slowed to a crawl. Once I saved, exited, and restarted the game, once again it failed to launch. Deleting the saves did not work the second time. i have been wracking the forums trying to find a solution.

[crinrict]

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly. 

[webbcraft]

Hello there,

I am new to helping, but I've encountered this issue before, so I will try to help you as much as I can, this normally occurs due to screen resolution being higher than the size of your monitor,

Firstly, go to Documents > Electronic Arts > The Sims 4 > Options(.ini)

Then, find "resolutionwidth", if you can't find it, press CTRL + F at the same time and search "resolutionwidth" without ", change it to your screen resolution, which can be found in your

computer settings, then do the same for "resolutionlength" however sometimes your options file may not have this.

If this does not fix the crashing, try repairing the game from the origin client, which should also install any programs the game requires to play.

Hope I helped,

[mazzykist]

Thank you for your help!

[crinrict]

You have both a graphics card and a chip

Make sure the game runs on the card: http://answers.ea.com/t5/The-Sims-4/Setting-Up-a-Graphics-Card-Gaming-Profile/td-p/5704790

[mazzykist]

It is set at my correct screen resolution.  Thank you so much for trying.  I wish it were that!  It just sucks that I was able to play the game when I first installed on this PC but it stopped launching the next morning.  I deleted some saved files and it worked again for a few hours before screeching to a halt and forcing me to restart the game.  Unfortunately it refused to launch back up and here I am trying everything!  I do appreciate your response. 

[crinrict · Accepted solution]

Just saw that you have crashes with this: nahimic2OSD.dll

It belongs to an program called Nahimic that comes with MSI related product.

Try disabling or uninstalling the program.

[mazzykist]

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@crinrict wrote:

Just saw that you have crashes with this: nahimic2OSD.dll

It belongs to an program called Nahimic that comes with MSI related product.

Try disabling or uninstalling the program.

---

I just closed that program and Sims4 launched!  You rock!  Thank you so much.  I owe you a beer or something!  hahah