Sims 4 has disappeared from my origin

[Gwyndolium]

If resetting your cache doesn't fix this issue it's in most cases means you are logged into the wrong account. Be sure to recheck that you are on the right one!

Remember you can log in both with your email as persona on the Origin app! 

Resetting cache: https://help.ea.com/en/help/origin/origin/origin-my-games-list-is-blank/

If restoring cache didn't work and you are sure you are on the right account be sure to get in contact with an advisor and having your product code by hand so they can help you further

How to contact an advisor:

https://help.ea.com/en/contact-us/

[Libirella1194]

Omg thank u SO SO much!! :DD

[adrianna25082002]

I entered my ea username instead of origin and my game was on this account!!!

[victormajri]

I was so sad so i downloaded Demo

Then a saw your anwer and i found an other account. Than i dint see (demo) on the installing game. So i hope if the game is installed that i can play again finnely <3.

[shelley1888]

I just spoke to an advisor and my game is being reinstalled all she did was ask for my email and my code