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Sims 4 glitch

by Leefoleyyy
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Accepted Solution

Sims 4 glitch

[ Edited ]
★★★★★ Newbie

Hi, my other half has recently been playing the Sims 4 on origin she cancelled membership, so I purchased a pack online with all DLC, I've downloaded everything, and installed updates etc. But now none of the Sims have a skin tone, they're like silhouette's. No skin tones are coming up in the character customisation, I have emailed the place I bought the pack from, and they said to update drivers, I've done so, and nothing has changed, except now the top half of the screen flickers 😑, and everyone is still silhouette like, when she loads up a save it says that items are missing, however I've installed all updates that were supplied...Can anyone shed any light? I'm not exactly a computer whiz so don't know where to start. Thanks 

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Accepted Solution

Re: Sims 4 glitch

@Leefoleyyy  For the silhouettes, please clear Origin's cache, then repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

For the flickering, try playing in fullscreen mode with vertical sync enabled.  The option is with the other graphics settings.  If that doesn't help, try windowed fullscreen and windowed modes.

 

If none of this helps, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.

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Message 2 of 3 (56 Views)

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Re: Sims 4 glitch

@Leefoleyyy  For the silhouettes, please clear Origin's cache, then repair the game: open your Origin game library, right-click on the Sims 4 icon, and select Repair.

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

 

For the flickering, try playing in fullscreen mode with vertical sync enabled.  The option is with the other graphics settings.  If that doesn't help, try windowed fullscreen and windowed modes.

 

If none of this helps, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 2 of 3 (57 Views)

Re: Sims 4 glitch

★★★★★ Newbie

Thank you so much @puzzlezaddict , worked brilliantly. The Mrs is over the moon 😁

Message 3 of 3 (44 Views)
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