Sims 4 game not launching on EA app after 1.93.129.1030 patch

[EmaIceDiamond]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.93.129.1030
What expansions, game packs, and stuff packs do you have installed? Get to work, City Living, Cats and Dogs, Island Living, Eco lifestyle, Snowy escape, Cottage living, High School Years, Parenthood, Dine out, Vampires, Jungle Adventure, Spa Day, Dream Home Decorator, Realm of Magic, Werewolves, Kids Room Stuff, Moschino, First Pet stuff, perfect patio, Tiny living stuff, Nifty Knitting, Paranormal, Spooky Stuff, Desert Luxe kit
Steps: How can we find the bug ourselves? after the Last patch.
What happens when the bug occurs? I'm not able to launch the game
What do you expect to see? The game launch :0
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made.

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Well, I Launched The sims 4 today and there was an Update, so i restarted the game as I always do when updates come.

I took off the mods folder all of the mods besides the resources.cfg file. The game should've restarted but in the EA app appeared a pop-up that said: the game failed to launch by an error on our end.

I tried to repair the game but it didn't work. I also tried Uninstalling and reinstalling the sims 4 with all the DLCs that I own, it didn't work either :0 

What is happening?

[crinrict · Accepted solution]

HI  @EmaIceDiamond 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[crinrict · Accepted solution]

HI  @EmaIceDiamond 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• ConfigOverride, if you have your own configuration files.
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.