July 2021
Hi there!
So a friend of mine has recently purchased Sims 4 Cottage living, and when registering the product with the cd key, the expansion shows up in the library as it should. The weird thing is that there are now two separate entries for the same expansion. One called "The Sims 4 Cottage Living", which is unpurchased and with a buy-button, and a second entry called "The Sims 4 Cottage Living Expansion Pack" which is bought, installed and working. Considering my friend has all the other expansions, game packs, stuff packs et cetera, the collection now looks kind of wonky with two sets of the same expansion, one of them unpurchased. Has anybody else had the same problem, or might this be a temporary glitch? There is also a difference between the information concerning the expansion, so apparently, there are two entries with varying information in the origin library.
Including a screenshot so you can see what I mean:
Kind regards,
O
Solved! Go to Solution.
July 2021
@Demth The two copies of Cottage Living in the Origin games library is normal and likely related to the bonus content for early orders. I don't know whether it will be changed at some point.
@AppleBlossom3 Reports are being collected here:
An EA employee has already said they're looking into it and hope to have a fix soon.
July 2021
I have it listed twice also, but how did you manage to install it? Mine has no download option, only a buy option on one and nothing on the other.
July 2021
@Demth The two copies of Cottage Living in the Origin games library is normal and likely related to the bonus content for early orders. I don't know whether it will be changed at some point.
@AppleBlossom3 Reports are being collected here:
An EA employee has already said they're looking into it and hope to have a fix soon.
July 2021
July 2021
July 2021
@AppleBlossom3 I have no idea whether there will be two copies in Origin going forward. It's possible the bonus content will be moved elsewhere and the Cottage Living entries consolidated, but it's also possible that Origin will keep this design. What I do know is that there's nothing wrong with your account.
Regardless, as long as your game works, I wouldn't worry about it.
July 2021
If the double entry and the inability to download the expansion pack are because of the pre-purchase... wow. What does that say about pre-purchases? Once was if you bought early you got it a day in advance, now we'll be lucky to get it a week later.
July 2021
August 2021 - last edited August 2021
@DemthAs of today I have the exact same look in my Origin. I have just recently purchased & registered the product key and now looks like this as well.
ETA:
Just opened the game and the EXTRA Stuff is missing!
August 2021
Please read the accepted answer.