Sims 4 disappearing households

[eviemayy]

Okay, so today I updated my game and after making a new household and choosing where the sims lived the sims wouldn't show up. This was on the actual gameplay screen - the house loaded, but the sims were just not appearing at the bottom, where you control them. I could enter Build/Buy mode, just not control or play as any sims! I also can't load up households - when I click on one it just zooms into the map and freezes. I did download the Holiday Celebration pack today too, could it be this thats caused it? I've even uninstalled and reinstalled my game but it was no different! Someone help?

[crinrict]

Are you using mods ? Namely something that changes something about pregnancy ? If so, please remove them.

[foussiremix]

same here.

That happens to me too.

[kittykat7854]

help this is so annoying!! what do i do? i dont use mods or anything outside the game and pack!!! what do i do?

[crinrict]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.