Sims 4 crashes

by misnomer2
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Sims 4 crashes

★ Apprentice
My game crashes randomly even after latest update. It will crash during travel, entering create a sim, placing objects from catalog on the lot, and when my sim goes to work. Somebody help. This is really annoying. Also sometimes it doesn't save correctly. It saves up until a certain spot so you can't progress in the game. Running Vista 64 bit. Plenty of memory and ram
Message 1 of 4 (275 Views)

Re: Sims 4 crashes

Hero

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

Please either use pastebin.com and put the link here or use spoiler tags.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 2 of 4 (273 Views)

Re: Sims 4 crashes

[ Edited ]
★ Apprentice

 

Spoiler

System Information
------------------
Time of this report: 12/18/2014, 18:15:55
       Machine name: CINDY1-PC
   Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)
           Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
       System Model: KJ165AA-ABA m9152p
               BIOS: BIOS Date: 09/10/09 10:25:18 Ver: 5.43
          Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs), ~2.4GHz
             Memory: 6142MB RAM
          Page File: 2266MB used, 10190MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
     DxDiag Version: 7.00.6002.18107 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices

 

 

Message 3 of 4 (264 Views)

Re: Sims 4 crashes

Hero

Could you post everything ? You are allowed to use multiple posts.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 4 (255 Views)