Sims 4 crashes on start up

by j0nezzy
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Original Post

Sims 4 crashes on start up

[ Edited ]
★★ Novice

Got the game yesterday played it all last night was great fun had no problems but today i get onto the sims loading screen and it just crashes everytime without fail even made a video I tried everything restarting origin, running in adimnistrator, restarting PC (Twice), trying to play it on origin offline mode here is the vieo i made https://www.youtube.com/watch?v=-LCtW9Ec2iA

 

My PC Specs:

http://gyazo.com/40e1c3dd9da956d1c41a45899a69a22c

 

Can anyone help me I'm currently reinstalling it which sucks becasue I will lose my save....

 

EDIT: The reinstall has not helped either still crashing

This is the message I get with it if that helps:

Problem signature:
Problem Event Name: APPCRASH
Application Name: TS4.exe
Application Version: 1.0.671.10
Application Timestamp: 54096859
Fault Module Name: TS4.exe
Fault Module Version: 1.0.671.10
Fault Module Timestamp: 54096859
Exception Code: c0000005
Exception Offset: 000795cc
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 68a9
Additional Information 2: 68a9e4f1b457d83deaf98a450aeedf63
Additional Information 3: 38e1
Additional Information 4: 38e176c1cce0efb6f6cd0343ede931b6

 

Message 1 of 3 (284 Views)

Re: Sims 4 crashes on start up

★★★ Newbie

Anyone figure out this problem? I just bought the game and cant even play it!

Message 2 of 3 (219 Views)

Re: Sims 4 crashes on start up

★★★ Newbie

I'm having the same problem! -_- It opens on the loading screen then it "crashes" 

Message 3 of 3 (162 Views)