January 2020 - last edited January 2020
Hello everyone, I know this was asked before but I tried pretty much everything I found online and nothing helped.
Every time I try to play the sims 4, after a few minutes my pc crashes. It might seem simple, but there's more to it.
This happened to me before and disabling Origin In-Game solved the problem. However, after the game was updated (the update before the last one) the problem came back and this time nothing helped.
I tried to play the game in a compatible mode, not only it didn't help, but it also wouldn't let me load any families.
As well I tried removing all the mods and cc I had, didn't help either.
I hoped the new update would somehow solve it, but it didn't, it just made it weirder(?). Now the game doesn't crash immediately but freezes a few times (and takes me to my desktop, I mean, I can still go back to the game) and then my computer crashes again.
Please help me, I'm desperate
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January 2020
January 2020
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2020
Updated them now, the game still crashed :\
January 2020
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2020
Crashed again
January 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
January 2020
I disabled it and the game still freezes/crashes
January 2020
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads