Sims 4 crashes my computer and nothing helps [ Edited ]

[Ydoumakemesuffer]

Hello everyone, I know this was asked before but I tried pretty much everything I found online and nothing helped.

Every time I try to play the sims 4, after a few minutes my pc crashes. It might seem simple, but there's more to it.

This happened to me before and disabling Origin In-Game solved the problem. However, after the game was updated (the update before the last one) the problem came back and this time nothing helped.

I tried to play the game in a compatible mode, not only it didn't help, but it also wouldn't let me load any families.

As well I tried removing all the mods and cc I had, didn't help either.

I hoped the new update would somehow solve it, but it didn't, it just made it weirder(?). Now the game doesn't crash immediately but freezes a few times (and takes me to my desktop, I mean, I can still go back to the game) and then my computer crashes again.

Please help me, I'm desperate 

[Ydoumakemesuffer · Accepted solution]

@puzzlezaddict @holger1405 @crinrict
Problem solved! My dad changed the video card while I wasn't home (for other reasons) and now the game seems to run smoothly without crashing or freezing!

Thank you for helping me! <3

[crinrict]

Hi @Ydoumakemesuffer 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[Ydoumakemesuffer]

Thank you for your reply!
here's the DxDiag

[crinrict]

@Ydoumakemesuffer Try updating your graphics drivers. They are from 2013

[Ydoumakemesuffer]

Updated them now, the game still crashed :\

[crinrict]

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

[Ydoumakemesuffer]

Crashed again

[crinrict]

@Ydoumakemesuffer There's a lot of errors with LightingService.exe in your DxDiag.

As I understand it that's some program that comes with your Asus computer and is probably not needed at all.

Could you try turning that off while you play the game and see if you still got crashing ?

[Ydoumakemesuffer]

I disabled it and the game still freezes/crashes 

[crinrict]

@Ydoumakemesuffer It's just the game that crashes, right ? You don't get a bluescreen or restart of your PC ?