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Sims 4 crash

by Blinkered1
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Re: Sims 4 crash

@libbyminaj  Please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 11 of 15 (157 Views)
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Re: Sims 4 crash

★★ Newbie

Time of this report: 4/24/2020, 19:37:18
Machine name: DESKTOP-2H7OKBS
Machine Id: {2382CB6E-2CF3-4DAD-AAF0-00327149B58D}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5570
BIOS: 1.2.3 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 4592MB used, 10665MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported

 

Not sure if I have done this right?

Message 12 of 15 (139 Views)
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Re: Sims 4 crash

Hero
@libbyminaj Could you click on save information and then upload the txt file that's generated ?

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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Message 13 of 15 (130 Views)
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Re: Sims 4 crash

★ Novice
@puzzlezaddict This is what mine said can you help please.Error: 740 Elevated permissions are required to run DISM.
Use an elevated command prompt to complete these tasks.
C:\Users\kbuch>
Message 14 of 15 (78 Views)
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Re: Sims 4 crash

@kbuchmille25  You need to run both DISM and sfc in the administrator version of Command Prompt or Powershell.  When you hit Windows key-X, please choose the version that has the word (administrator) after the name.

 

When sfc is done, please let me know what it reports.  And please also run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 15 of 15 (48 Views)
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