March 2020 - last edited March 2020
Hi so my game keeps crashing randomly there is no pattern I have a few crash files and last exception files, not sure if its my custom content or something else
Please help!
Edit: I have attached my dxdiag and last crash files
Solved! Go to Solution.
March 2020
@Blinkered1 There are a few non-Sims-related crashes in your dxdiag, and it might be helpful to run a couple of checks on your Windows system files. Here's how:
Once you're done, please manually run any pending Windows updates. Hit Windows key-i, choose Update & Security, and click the button to check for updates. If there are several pending, it might take a few tries (with restarts in between) to get them all to run.
If you still get game crashes, you can test whether the issue is custom content, your existing save(s), or something else by spawning a clean game folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop; a new folder will be created the next time you play. You can test a new save first, then copy one of your existing saves to the new folder (copy and paste, don't drag and drop, so you have a backup), but don't add anything else to that folder. That will give you an idea of where the problem is.
It's possible however that the game isn't going to run particularly well on your laptop. Its hardware is weak for Sims 4, and even weaker for the most demanding expansion packs: Cats & Dogs and newer. (Game and stuff packs are much less demanding.) If the game still crashes in a new save in a clean folder, then there's not a whole lot you can do. Just make sure to restart your computer before playing, and don't open any other apps alongside the game.
March 2020
@Blinkered1 There are a few non-Sims-related crashes in your dxdiag, and it might be helpful to run a couple of checks on your Windows system files. Here's how:
Once you're done, please manually run any pending Windows updates. Hit Windows key-i, choose Update & Security, and click the button to check for updates. If there are several pending, it might take a few tries (with restarts in between) to get them all to run.
If you still get game crashes, you can test whether the issue is custom content, your existing save(s), or something else by spawning a clean game folder. Move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop; a new folder will be created the next time you play. You can test a new save first, then copy one of your existing saves to the new folder (copy and paste, don't drag and drop, so you have a backup), but don't add anything else to that folder. That will give you an idea of where the problem is.
It's possible however that the game isn't going to run particularly well on your laptop. Its hardware is weak for Sims 4, and even weaker for the most demanding expansion packs: Cats & Dogs and newer. (Game and stuff packs are much less demanding.) If the game still crashes in a new save in a clean folder, then there's not a whole lot you can do. Just make sure to restart your computer before playing, and don't open any other apps alongside the game.
March 2020
March 2020
@Blinkered1 Did DISM run all the way through? If not, let me know. Otherwise, please restart your computer and try running sfc /scannow again. If nothing happens, please post a screenshot of what you see after trying.
March 2020
March 2020
@Blinkered1 Please post a screenshot of that then, as well as sfc.
March 2020
@Blinkered1 Okay, that's good, and I'm glad the restart fixed the issue. You can move on to the other steps I mentioned earlier: run any pending Windows updates, do the clean folder test, etc.
March 2020
April 2020
Hi, Are you able to help me please?
My sims 4 game is crashing and is unplayable at this point! it happens within the first few minutes of game play. I don't understand computers or mods etc, so I'm unsure about all that stuff. I understand laptops may not run sims 4 well, however it has been working perfectly fine up until this morning. I completely deleted sims 4 from my computer and reinstalled it and it's still happening. I don't know what to do.