Sims 4 crash after Windows 10

[Camillakatt05]

Hi. After the Windows 10 update my Sims 4 gane isnt working. I Get a long error message and it says there was an installation fail at startup. Origin works fine. I have checked and nothing in my security system is blocking the game. I cant uninstall and reinstall it either. What should I do? I really miss playing the game

[puzzlezaddict]

@Camillakatt05  Please post a screenshot of the error you see, and let me know what you're trying to do when it happens.  And why can't you uninstall?  If you get an error message when you try, please post a screenshot of that as well.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[Supermatthea]

I get the same message and i won't reinstall the game cause i'm worried

[puzzlezaddict]

@Supermatthea  Please post a screenshot of the message you're seeing.  Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/