September 2016
Okay so I opened origin after a while of not having been on it (or sims), and it's updated which is all cool, until I realise that sims 4 has completely gone.
I've uninstalled and reinstalled origin, restarted, looked in hidden games, put the disks back in and tried my installation code (Didn't really expect that to work, but hey.) and been online for a good amount of time googling this. I don't have time to get in a live chat, there's no way I can be sat here for potentially 2 hours.
I've seen a lot of people just having been on the wrong account, but I wish. I've only ever had this one.
Does anyone know an email I can contact support by? I've looked it up, but I'm not finding them to be clear at all.
fyi: I know I could call, but I'm 15 and ever so slightly awkward. Really not an appealing idea.
September 2016
Give these a try:
The game no longer shows up in Origin
Try the following things: