Re: Sims 4 community gallery no results found

by ptrsknnr122
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Original Post

Re: Sims 4 community gallery no results found

★ Novice

yes! thank you

Message 21 of 29 (884 Views)

Re: Sims 4 community gallery no results found

★★ Novice
It's working again for me. Messes up here and there . But not very much anymore .
Message 22 of 29 (870 Views)

Re: Sims 4 community gallery no results found

★ Apprentice

yeh its happening to me now for some time

Message 23 of 29 (677 Views)

Re: Sims 4 community gallery no results found

★ Apprentice
I have had no access to community stuff for over a week now....its driving me crazy
Message 24 of 29 (677 Views)

Re: Sims 4 community gallery no results found

Champion (Retired)

@ptrsknnr122

Are you online on Origin?

Message 25 of 29 (666 Views)

Re: Sims 4 community gallery no results found

★ Apprentice
How do I go online?.....I presumed I was connected
Message 26 of 29 (660 Views)

Re: Sims 4 community gallery no results found

Champion (Retired)
Message 27 of 29 (657 Views)

Re: Sims 4 community gallery no results found

★ Apprentice

Unfortunately where it says GO ONLINE on my screen it says GO OFFLINE thats why I presumed I was already connected so I went offline and it told me I was offline and to reconnect so I did and I still cant access anything from the community        There is just big red crosses thru the thumbnail pics and the message cannot locate this file keeps coming up

Message 28 of 29 (645 Views)

Re: Sims 4 community gallery no results found

[ Edited ]
Champion (Retired)

@ptrsknnr122

Okay. Try this:

 

White-list ts4.exe and ts4_x64.exe in windows defender and other security programs you use.

Run The Sims as administrator

 

Reset your files to factory settings.

 

  • Make a backup; copy your The Sims 4-folder from C:\Users\Username\Documents\Electronic Arts to an external drive or somewhere else on your computer, for example your desktop.
  • Rename the The Sims 4-folder in C:\Users\Username\Documents\Electronic Arts to The Sims 4_backup
  • Open your Origin client and go to My Game Library, right-click The Sims 4 and choose Repair.

    Originrepairgame.PNG

  • Start the game, make a new save, and see if the error is gone. 
    (The game will have created a new The Sims 4-folder in your documents, this is supposed to happen)

    • If yes, continue
    • If no, post a reply telling us the error is still there
  • Start putting folders back in the new The Sims 4-folder. Observe! After every file/folder, start the game and make sure it still works, before putting in the next one.
    • Options.ini - your game settings
    • Saves - your old saves. The sub-folders are not needed. If putting these back causes problem, try putting one back at a time.
    • Screenshots
    • Custom music - if you have any
    • Tray - your library objects; like lots, rooms and sims
    • Mods - your mods and cc, might cause problems when putting back

If putting back one of the folders was problematic and you did not work it out, please post a reply and we'll see if we can find what your problem is!

Source: https://help.ea.com/en-us/help/the-sims/the-sims-4/backing-up-and-resetting-the-sims-4/

 

Good Luck! Standard smile

Message 29 of 29 (635 Views)