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Sims 4 code has already been used, but my origin accounts have gotten mixed up?

by sadie7868
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Sims 4 code has already been used, but my origin accounts have gotten mixed up?

★★★ Newbie

Okay so om my first Origin account I installed the demo and the actual game, played it once and then the next day when I went to play it, it logged me out. When it logged me out and didn't remember who I was, I tried to log in but didn't work. So i  clicked the i forgot my password button but my whole account was gone (microsoft/live). So i tried to re enter my code and game to a new account, but it didn't work because my first game was connected to the first account. Please help, I don't know what to do, and I can't get a new game because it was a birthday present (its today btw).

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Re: Sims 4 code has already been used, but my origin accounts have gotten mixed

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Please contact a game a advisor for this

Game advisors can be found through live chat.

 

  1. https://help.ea.com/en/contact-us/ 
  2. Click on the orange NEXT button
  3. Select a platform
  4. Click on the orange NEXT button
  5. Select a topic and describe your problem in a few words
  6. Click on the orange NEXT button
  7. Click Chat Now to chat with a Game Advisor

In Details here: How to contact a Game Advisor using the new EA Help page

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


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