Sims 4 can't load households

[ragemodexe]

I brought The Sims 4 yesterday and am unable to load into any households I do not have any mods installed and my PC specs are 

Intel i5-8500

16gb Ram

Nvidia Geforce gtx 1070

Windows 10

I have already tried uninstalling and reinstalling the game and attempting to start new saves. I am unsure of what else to try seeing as I don't have any mods that could cause errors. Does anyone else have this problem or know of a fix? 

[jpkarlsen]

@ragemodexe 

Please List exactly what you are doing and where it fails.