Re: Sims 4 can't launch!
by EA_DarkoOriginal Post
If reinstalling doesn't work, could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
- Help us helpers to help you
- Welcome to the Sims Section of AHQ
- Common Game Fixing Mods - Hero Approved
- Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
- Been asked for a save ? Here's instructions: How to provide your save game (Post #7)
@ShannonD1991 wrote:
So it won't download my game, it pops up with a box saying an error has occures and to send a report, when I try to the the report it says there is no connection.
Check if your antivirus/security software is blocking the connection to origin.exe or origin.com
Also try reinstalling Origin itself if you haven't done so.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
- Help us helpers to help you
- Welcome to the Sims Section of AHQ
- Common Game Fixing Mods - Hero Approved
- Reporting bugs ? Please read these first for already reported issues: Compiled list of reported Issues
- Been asked for a save ? Here's instructions: How to provide your save game (Post #7)
@ShannonD1991 Can you try clearing the Origin cache as it often works for issues when the play button is greyed out.
You can clear the Origin Cache by following the steps below:
- Completely log out and close down Origin
- Hold down the Windows key and R
- Type in "%ProgramData%" (without quotes) and click OK
- Now open the Origin folder.
- Delete all the files and folders in the Origin folder, except for LocalContent (do not delete this one)
- Hold down the Windows key and R
- Type in "%AppData%" (without quotes) and click OK
- This will take you to a Roaming folder, which is located inside of AppData. Delete the Origin folder
- Click on the word "AppData" at the top of your window
- Open the Local folder here
- Delete the Origin folder listed here
- Restart your PC and log back into Origin
