Sims 4 can’t enter live mode/can’t play my sims

[mkassy21]

After the recent update Realm of Magic, I have not been able to play my sims in game. I can edit them in cas and play in build mode but I can’t play them. When I click the play button on the household it does not do anything. When I enter live mode from build mode, the sims are not there. Also, the motherlode cheat is not working for me either but others are.🤔 I have tried everything from repairing/reinstalling the game, moving my folder to create a fresh game, disabling mods, removing broken mods. Even with all mods/cc disabled this problem still occures. Also, when I hover over the houses to see the household, the picture of the sims do not show up, it’s just a blue glitchy picture, and again this does also happen with mods/cc removed. 

[kreatora · Accepted solution]

@mkassy21

Are you on Mac or PC?

Have you tried to move this family to an empty lot in Family Management Panel?

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim save, quit and try to load this saved new family again
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
The last step - delete The Sims4 old folder.

Your saves and library will be not changed or damaged

I don't work for EA

[kreatora · Accepted solution]

@mkassy21

Are you on Mac or PC?

Have you tried to move this family to an empty lot in Family Management Panel?

Go to Documents/ElectronicArts - inside will be The Sims4 folder
Step 1. Rename The Sims4 folder to "The Sims4 old"
Step 2. Fix the game in Origin
Origin/Library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
Step 3. Turn on the game - a new game folder will be created and you will have two - one old, one new
Step 4. Check if you still have this problem in the newly created game folder. Start a new game with a random sim save, quit and try to load this saved new family again
If the problem disappeared
Step 5. Delete in the new game folder following folders:
"saves" and Tray.
Step 6. Go to "The Sims 4 old" folder and copy - your "saves " folder.
Step. 7, Paste this folder in a newly created game folder.
Step 8. Do the same with Tray folder and TrayDeleteItems file
Step 9. Check if there are newly updated version mods you are using.
Then copy and paste your mods and CC from old mods folder to the new one. First copy the scripts mods every time checking if the game is working properly. If you have a lot of CC try 50/50 method ( divide your CC into smaller batches for example 50 pieces in one subfolder and check these subfolders one by one)
Step. 10. Launch the game and check if this problem also disappeared in this old save. However, it may happen that although the new saves will not have this error anymore, the old save will remain damaged.
The last step - delete The Sims4 old folder.

Your saves and library will be not changed or damaged

I don't work for EA

[Princesstru]

@kreatora You don't have to do all of that you just have to do the beginning of what you wrote just change The Sims 4 to The Sims 4 Old

[Princesstru]

Thanks a lot

[Sanaielibrown]

Did you end up getting your game to work? If so how? Thank you!