Help us improve Answers HQ! Take Survey No, Thanks

Sims 4 and Expansions Bought Previous Week Disappeared from Origin

by Rayzieee

Original Post

Sims 4 and Expansions Bought Previous Week Disappeared from Origin

★★★★ Novice

So I'm at a loss. A week ago, I noticed that the big sale was going on in the origin app and decided it was time to finally take the plunge and buy Sims 4. I also bought the Get Together Expansion, Strangerville and Toddler Stuff. All together I spent around 40+ dollars, but thought I got everything for a good price through the origin client.


All week I have been playing the game without problems, however I went to play Sims 4 today and got the message that the game needed to be activated on my account.


When I went back to the origin client itself I saw that Sims 4 and the expansion/other packs I purchased were now all missing from my games library. I have tried restarting the client, reinstalling and nothing has worked. The games are still missing and I began to think maybe I had somehow purchased them under another account, but that's impossible. I have checked all emails and have never made an account outside of the one I originally got to play Apex.


I opened a ticket, but the chat program is not working and I'm afraid since I bought it in client and don't have an activation code I'm just going to be out 40 dollars. I haven't even gotten a chance to play the sims for over a week and I would hate to have my time and money spent investing in it going to waste (especially as a poor college student).


Just curious if anyone else has ever had this problem and knows a way to get my games back. I just don't understand how all existence of my purchases can disappear on the origin client and yet the game itself is still downloaded on my computer (though I can't play it now without my "activation code" I was never give). I feel like the client is trying to make me think I'm crazy, when I know I definitely spent my money and have been streaming this game all week lol.



Message 1 of 2 (53 Views)

Re: Sims 4 and Expansions Bought Previous Week Disappeared from Origin

★★★ Guide

Hey there @Rayzieee ;


If you were playing the game and had activity on the account, it probably is something that Origin Support should be able to identify.


If you filed a ticket and reached out, hopefully they should be able to assist you; if you only had one account and used that to play, it should be a matter of checking activity that was made on the account.


I wish I could be more helpful, but from what you've mentioned already, you took the same path I would have taken.


Kind Regards,


- B

Message 2 of 2 (43 Views)

The Sims 4 Patch Notes

Check out the latest updates and bug fixes

View more on EA Help

Restore a previous saved game

Choose from an automatically stored save point in The Sims 4 if your data's corrupted or you want to revert anyway.

View more on EA Help


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help