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Re: Sims 4 active sims freeze up

by kreatora
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Original Post

Sims 4 active sims freeze up

★★★★ Novice

my sims i am playing freeze up and wont do anything until i bring up a pop up text box (ie save).

 

I have tried resetting my sim but this doesn't work....

Message 1 of 8 (215 Views)

Re: Sims 4 active sims freeze up

★★★★★ Pro

Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer. 

Message 2 of 8 (203 Views)

Re: Sims 4 active sims freeze up

★★★★ Novice

here it is

Message 3 of 8 (181 Views)
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Re: Sims 4 active sims freeze up

★ Pro
@DantyElla
First fix your game in Origin, you can have damaged files.
Second check your computer with an antivirus program.
From your DxXDiag
Event Name: AppHangB1
The name of problem may indicate system damage or malware.
I don't work for EA

Message 4 of 8 (168 Views)

Re: Sims 4 active sims freeze up

★★★★★ Pro

Try to disable Origin in game. Also your graphics driver is very old go to nvidia.com to update it.

Message 5 of 8 (159 Views)

Re: Sims 4 active sims freeze up

★★★★ Novice

this is a test

Message 6 of 8 (135 Views)

Re: Sims 4 active sims freeze up

★★★★ Novice
thanks, i found the new driver for my card, hopefully this fixes the issue Standard smile
Message 7 of 8 (106 Views)

Re: Sims 4 active sims freeze up

★★★★ Novice

My sims are still freezing up... no idea why...

updated my driver

updated my CC

reduced to a lower quality graphics...

grrrr

Message 8 of 8 (76 Views)
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