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Sims 4 Wont load correctly.

by NuFc_x_DaviD
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Sims 4 Wont load correctly.

★★★ Newbie

Hi all 

 

My sims 4 wont load up correctly i have unistalled and reinstalled the game have made sure the drivers are working correctly and it still when i click on it show a white screen then cut off back to the home screen. 

 

Please help this is starting to bug me.

 

thanks in advance.

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Re: Sims 4 Wont load correctly.

@NuFc_x_DaviD  Try disabling Origin in-game: hover over your usename, select Application Settings, then the Origin in-game header, and disable the option at the top.

 

If that doesn't help, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to it yet; just see whether you can start a new save and play for a bit.  Let me know either way.

 

If you can't play a new save in a clean folder, please run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
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