Sims 4 Won't exit loading screen

[gubstrina]

My Sims 4 starts up just fine, but stalls at the opening loading screen - it just keeps showing the cartoon images over and over - please help!

K

[gubstrina · Accepted solution]

HikaruShirou

Keeper

Posts: 1

Registered: ‎09-02-2014

First Loading Screen Hangs When Online [temp solved] [ Edited ]

Options

‎09-02-2014 05:51 PM - edited ‎09-02-2014 06:46 PM

• I have a hard copy of Sims4 LE and it installed via Origin with no problems.
• The first time it started, it loaded almost INSTANTLY, showing me my rewards and the main menu screen.
• I have a decent computer but, I always go to the menu to turn down all the settings to a minimum before I play. I also connected to my Facebook. Some settings needed the game to restart, so I did.
• Main loading screen (with the plumbob and flavour text, before the main menu screen) showed up this time but it stayed there for a minute or two. I figured it needed to load in my adjustments and rewards so I let it sit there. The music looped at least 3 times and still nothing (maybe 10 or so minutes?). And since you can't AltF4 it, I had to end its process in the Task Manager.
• I tried going into offline mode thinking that perhaps connecting with my Facebook was causing a lag, but no. Still nothing. As of writing this it's still "loading".

I have a custom computer with Windows 7 Premium, with AT&T UVerse and it's having no problem loading other websites or games.

Edit: I disconnected the internet from the computer and the game loaded up instantly once more. Turned off the Online Access, restarted and it loaded up. 

Me too

[gubstrina · Accepted solution]

• I have a hard copy of Sims4 LE and it installed via Origin with no problems.
• The first time it started, it loaded almost INSTANTLY, showing me my rewards and the main menu screen.
• I have a decent computer but, I always go to the menu to turn down all the settings to a minimum before I play. I also connected to my Facebook. Some settings needed the game to restart, so I did.
• Main loading screen (with the plumbob and flavour text, before the main menu screen) showed up this time but it stayed there for a minute or two. I figured it needed to load in my adjustments and rewards so I let it sit there. The music looped at least 3 times and still nothing (maybe 10 or so minutes?). And since you can't AltF4 it, I had to end its process in the Task Manager.
• I tried going into offline mode thinking that perhaps connecting with my Facebook was causing a lag, but no. Still nothing. As of writing this it's still "loading".

I have a custom computer with Windows 7 Premium, with AT&T UVerse and it's having no problem loading other websites or games.

Edit: I disconnected the internet from the computer and the game loaded up instantly once more. Turned off the Online Access, restarted and it loaded up. 

[gubstrina · Accepted solution]

HikaruShirou

Keeper

Posts: 1

Registered: ‎09-02-2014

First Loading Screen Hangs When Online [temp solved] [ Edited ]

Options

‎09-02-2014 05:51 PM - edited ‎09-02-2014 06:46 PM

• I have a hard copy of Sims4 LE and it installed via Origin with no problems.
• The first time it started, it loaded almost INSTANTLY, showing me my rewards and the main menu screen.
• I have a decent computer but, I always go to the menu to turn down all the settings to a minimum before I play. I also connected to my Facebook. Some settings needed the game to restart, so I did.
• Main loading screen (with the plumbob and flavour text, before the main menu screen) showed up this time but it stayed there for a minute or two. I figured it needed to load in my adjustments and rewards so I let it sit there. The music looped at least 3 times and still nothing (maybe 10 or so minutes?). And since you can't AltF4 it, I had to end its process in the Task Manager.
• I tried going into offline mode thinking that perhaps connecting with my Facebook was causing a lag, but no. Still nothing. As of writing this it's still "loading".

I have a custom computer with Windows 7 Premium, with AT&T UVerse and it's having no problem loading other websites or games.

Edit: I disconnected the internet from the computer and the game loaded up instantly once more. Turned off the Online Access, restarted and it loaded up. 

Me too

[gubstrina · Accepted solution]

• I have a hard copy of Sims4 LE and it installed via Origin with no problems.
• The first time it started, it loaded almost INSTANTLY, showing me my rewards and the main menu screen.
• I have a decent computer but, I always go to the menu to turn down all the settings to a minimum before I play. I also connected to my Facebook. Some settings needed the game to restart, so I did.
• Main loading screen (with the plumbob and flavour text, before the main menu screen) showed up this time but it stayed there for a minute or two. I figured it needed to load in my adjustments and rewards so I let it sit there. The music looped at least 3 times and still nothing (maybe 10 or so minutes?). And since you can't AltF4 it, I had to end its process in the Task Manager.
• I tried going into offline mode thinking that perhaps connecting with my Facebook was causing a lag, but no. Still nothing. As of writing this it's still "loading".

I have a custom computer with Windows 7 Premium, with AT&T UVerse and it's having no problem loading other websites or games.

Edit: I disconnected the internet from the computer and the game loaded up instantly once more. Turned off the Online Access, restarted and it loaded up. 

[EA_David]

Thanks for the link, I'll just post to give this a little float to the top.

[Keavie-GanGreen]

I had the exact same problem, along with the fact that my sims characters are red and white with question marks on them - Maybe you know how to fix this, if you do help me please - just hold Alt and F4 AND Esc at the same time and it sorts out. happy to help

[puzzlezaddict]

@Keavie-GanGreen  The missing textures (question mark) issue can usually be solved with a game repair: open your Origin game library, right-click on the Sims 4 icon, and select Repair.  If this doesn't help, please create a new thread describing the issue; this one is quite old.