Sims 4 Won't Initiate

by Luminous_ember
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Sims 4 Won't Initiate

★★★★ Novice

I recently purchased the Sims 4 Premium Edition from Best Buy. My computer clearly says it is installed, but whenever I click play it won't start. I have tried clicking play in the origin window, clicking the sims 4 icon on my desktop, taking the disc out-puting it back in, doing command>run, clicking auto run on the disk drive, uninstalling and reinstalling, and restarting my computer all to no avail. Will someone please help me to resolve this issue ASAP? I really want my disc copy to work, I don't want a digital download. Thank you!

 

-forest2u

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