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Re: Sims 4 Will Not Launch

by shaddowriver
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Original Post

Accepted Solution

Sims 4 Will Not Launch

★★ Novice

For months now, I haven't been able to play the Sims 4 on either of my computers. I frequent ea help and nothing has ever worked for me. I don't know what else to try and I'm wondering if there's something up with my account rather than either of my computers. I know I'm not banned from Origin or anything like that because I'm still able to play the Sims 3 through it. I am just very confused since it used to work without any issue and now I just can't figure out what's wrong. Does anyone know of any unconventional ways of fixing something like this?

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Accepted Solution

Re: Sims 4 Will Not Launch

@shaddowriver  Try changing these Sophos settings:

 

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

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I don't work for EA. I'm just trying to help fellow players with their games.

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All Replies

Re: Sims 4 Will Not Launch

★★ Guide
@shaddowriver can you provide some more information. when you say you can't play Sims 4, what exactly does that mean?
Message 2 of 8 (177 Views)

Re: Sims 4 Will Not Launch

★★ Novice
@Thats_Me_Madz When I go into Origin and hit play on the Sims 4, the origin window disappears like it would when a game is starting. After a few seconds, Origin opens again and it says that the last time I played the Sims 4 was that day even though the game window didn't open.
Message 3 of 8 (135 Views)

Re: Sims 4 Will Not Launch

@shaddowriver  Please let me know what antivirus you use.  Please also run a dxdiag and attach it to a post.

 

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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I don't work for EA. I'm just trying to help fellow players with their games.
Message 4 of 8 (124 Views)

Re: Sims 4 Will Not Launch

★★ Novice

I use Sophos on one of my computers and here's the dxdiag for that one

Message 5 of 8 (100 Views)

Re: Sims 4 Will Not Launch

@shaddowriver  Try changing these Sophos settings:

 

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html

——————————————————————————————————————————

I don't work for EA. I'm just trying to help fellow players with their games.
Message 6 of 8 (99 Views)

Re: Sims 4 Will Not Launch

★★ Novice
@puzzlezaddict Thank you so much!! I'm gonna go try that now
Message 7 of 8 (94 Views)

Re: Sims 4 Will Not Launch

★★ Novice
@puzzlezaddict That worked, thank you!
Message 8 of 8 (90 Views)
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