Sims 4 Update uninstalled my game

[Brittneymb16]

What the heck!! I am so furious, I went to go play my game and it had to update which was okay. But when I went to go play it told me that my game isn't even there. Thats stupid, I have never had that problem when it came to Sims. I am also not happy with the changes that they have made. Making no toddlers, and no pools. Also having no cars and the baby's only able in their bassinet.. Thats why I love Sims because its exactly how life is supposed to go. This Sims 4 is by far the worst one. Not Satisfied. Especially now. 

[EA_Nils]

@Brittneymb16 Hi,

Do you mean that the game no longer shows up in your Origin Client? If so, is there a chance that you might be logging into another account and not the one you had used to purchase and redeem the game initially?

If you are not sure which account that could be, please get in touch with an EA Game Advisor, so they can asisst you with the recovery: https://help.ea.com/en/contact-us/new

This article here describes how: https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center#2

Log in with your Origin account and choose a Product, your Platform, a Topic and describe your issue to see all available contact options.

If there is no phone support or live chat available at the time, please scroll down below the Answer HQ box to check our live support availability for your region.

Cheers,

Nils

P.S.: As a side note, pools are going to be implemented for free into the game in November, read more about it here: http://www.thesims.com/news/ts4-announce-Oct14