I have dowloaded the sims 4 discover university expansion pack however it ha

[Chloe_Newnham]

Hi,

I’ve got the same issue. How did you get hold of EA for a refund, I’m having no luck!

Thanks

[puzzlezaddict]

@Chloe_Newnham  Here's the EA help page about refunds:

https://help.ea.com/en-us/help/account/returns-and-cancellations/

[Kiabeans]

I recently downloaded the Sims 4 Discover University expansion pack. I t downloaded in origin but does not show up in the Sims game. Help?

[puzzlezaddict]

@Kiabeans  Are you running the Legacy Edition of Sims 4?  Discover University doesn't run in the LE, unfortunately.  (The Gallery isn't available either.)

[mariahklein08]

Hello. I am having the same problem. It gave me an error message and wouldn't let me play without downloading Lagacy, so I downloaded it and now it won't work WITH legacy. Any ideas as to what I should do? 

Thanks in advance!

[rmcgee17]

i just purchased and downloaded the sims 4 discover university and unlike every other sims game ive purchased when i launch game through origin it has not updated. what to do?

[puzzlezaddict]

@rmcgee17  Are you running the Legacy Edition of Sims 4?  If so, that's why Discover University won't show up—it doesn't run in the Legacy Edition.

[keighlypurtell22]

I did this, but then it said it would not run my Sims game without downloading Legacy. I'm so frustrated -_-

[keighlypurtell22]

@keighlypurtell22 when I say "I did this" i meant uninstalled everything, and un-clicked Legacy when re-installing it.
My computer (Macbook Pro) is up to date, so is my Origin.

If anyone knows how I could go about getting my money back please help me out! :-)

[puzzlezaddict]

@mariahklein08 and @keighlypurtell22  Discover University won't show up in the Legacy Edition.  If you're not sure whether you need to run the LE, please run a dxdiag (Windows):

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

or post the full specs of your Mac as described here:

https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting...