Sims 4 Triggering BSoD and Stutters After Windows 10 August Update

[0megaJ0ker]

Here's a new DxDiag. So far, only the Sims 4 causes the issue. Games like Fallout 4, Mass Effect, Catherine and Dragon Age creates no issue for me.

[kreatora]

@0megaJ0ker

DxDiag still indicates that the problem is generally related to your graphics card. Look for the Config file in the game folder - a text document and post here. Maybe there will be some clue.

[0megaJ0ker]

Shouldn't my graphic cards work with Sims 4? The game ran fine a year ago before the Window's August update. Right now I'm in the middle of installing the Sims 4.

[kreatora]

@0megaJ0ker

It should run TS4 without a problem. But you have BEX64 error reported and it is related to the graphics card.
Microsoft tips:
Step 1: Click on the Start Menu > Search for Command Prompt > Right-click on Command Prompt > Run As Administrator.
Step 2: Once the Command Prompt is up and running, type the below command and hit Enter.
bcdedit.exe /set {current} nx AlwaysOff
Step 3: Once you get the output as The operation completed successfully, restart your computer once and check for the issue

[0megaJ0ker]

Do you still need the Config. file?

[kreatora]

@0megaJ0ker 

That would give more data. But first, finish what you are doing now.

[0megaJ0ker]

Here's the Config.

Config.log

[kreatora]

@0megaJ0ker

Yes, I saw it before - nothing bad is there - but I was wondering how to answer. Because other players have recently reported the same problem as you have. " The game causes the computer to restart"
Other CPUs and graphics cards and the problem is the same.
There can only be two reasons for this on your computer. The installation of the graphics card drivers went wrong or the upgrade of Windows went wrong. It is quite possible that four people didn't install the drivers correctly, but more likely that the update of Windows went wrong for all.
You can try to reinstall the graphics drivers using DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstall...
but if it will not help I think you should contact the Microsoft Support and get advice on what to do about this update. They are certainly better specialists than me.
https://support.microsoft.com/pl-pl

[0megaJ0ker]

I've just recently reinstalled GeForce Game Ready Driver that handles updates for both GeForce GTX 1080 Ti drivers, both of them are up-to-date. Hopefully that works. I'll run a test on the Sims 4 later. It's just bizarre that a Windows update can screw up a single game.

[puzzlezaddict]

@0megaJ0ker  Please unplug your external graphics card, at least long enough to test the game.  There's no reason a 1080 ti can't handle Sims 4, anyway.