I have decided to start a new topic to help the Support to focus on the topic owner
Incident details
What happened : After click on play , the button grayed out for some seconds then become active again. Nothing other than that. No error, No Loader, No screen flickering.
What I observed : After click on play, Process TS4.exe and ActivationUI.exe appears in Task Manager then disappear after a few seconds.
Actions Taken so far...
- Problem Noticed..
= Check Perfmon /rel >> No critical evident about Sims4 process logged (other event seems to be properly logged)
- Update Drivers ( FW / Drivers are already up to date)
- Uninstall Sims4
- Manually Uninstalled Origin
- Change System Locale to US (was JP when installed)
- Clean Boot
- Install Origin
- Install Sims4
- Restart to Clean Boot again
= Same problem
- Compatibility Modes (XP/7/8) + Admin. Run didn't solve the problem
- Enter Safe Mode with Networking
= Same problem
The only thing I haven't tried yet is to reinstall OS but that was not what I expected to be the solution though.
So far the only clue about those processes is in the log files on ProgramData\Origin\Logs
Process Information PID: 3988 EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe STARTED: Fri, Sep 05 2014 08:17:22 AM INFO 08:17:22 AM 5668 NULL: 2045 Info Display: disabled INFO 08:17:22 AM 5668 NULL: 2050 32-bit DLL Process attach - 9 INFO 08:17:22 AM 5668 NULL: 2083 parent process name: origin.exe (size 10) WARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessA WARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessW INFO 08:17:22 AM 5668 NULL: 681 InjectHook::TryHook 1 1 1 INFO 08:17:22 AM 7896 NULL: 1071 Starting IGOCreateThread... INFO 08:17:22 AM 5648 NULL: 1373 Starting IGO3rdPartyDetectionThread... INFO 08:17:22 AM 5496 NULL: 182 InjectHook::CreateProcessWHook (null) "D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\\Core\ActivationUI.exe" /SMOID=100 INFO 08:17:22 AM 5496 NULL: 588 Inject IGO dll to pid 7652 file \Device\HarddiskVolume3\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exe WARN 08:17:32 AM 5648 NULL: 778 Loaded 3rd party dll detected! INFO 08:17:32 AM 5648 NULL: 1420 Quitting IGO3rdPartyDetectionThread... INFO 08:17:34 AM 5496 NULL: 1546 IGOFinalCleanup called INFO 08:17:34 AM 7896 NULL: 1215 Quitting IGOCreateThread... INFO 08:17:34 AM 5496 NULL: 2437 InputHook::FinishCleanup called INFO 08:17:34 AM 5496 NULL: 2160 DLL Process detach
Process Information PID: 7652 EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exe STARTED: Fri, Sep 05 2014 08:17:22 AM INFO 08:17:22 AM 7204 NULL: 2045 Info Display: disabled INFO 08:17:22 AM 7204 NULL: 2050 32-bit DLL Process attach - 9 INFO 08:17:22 AM 7204 NULL: 2083 parent process name: ts4.exe (size 7) WARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessA WARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessW INFO 08:17:22 AM 7204 NULL: 681 InjectHook::TryHook 1 1 1 INFO 08:17:22 AM 7496 NULL: 1071 Starting IGOCreateThread... INFO 08:17:22 AM 1192 NULL: 1373 Starting IGO3rdPartyDetectionThread... INFO 08:17:28 AM 7308 NULL: 1546 IGOFinalCleanup called WARN 08:17:28 AM 1192 NULL: 778 Loaded 3rd party dll detected! INFO 08:17:28 AM 7496 NULL: 1215 Quitting IGOCreateThread... INFO 08:17:28 AM 1192 NULL: 1420 Quitting IGO3rdPartyDetectionThread... INFO 08:17:28 AM 7308 NULL: 2437 InputHook::FinishCleanup called INFO 08:17:28 AM 7308 NULL: 2160 DLL Process detach