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Sims 4 Start-Up Failure (No event in Reliability Center)

by BolshaveK
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Sims 4 Start-Up Failure (No event in Reliability Center)

★★ Novice

From http://answers.ea.com/t5/The-Sims-4/Sims-4-digital-deluxe-pre-ordered-amp-pre-loaded-won-t-startup/m...

 

I have decided to start a new topic to help the Support to focus on the topic owner

 

Incident details

What happened : After click on play , the button grayed out for some seconds then become active again. Nothing other than that. No error, No Loader, No screen flickering.

 

What I observed : After click on play, Process TS4.exe and ActivationUI.exe appears in Task Manager then disappear after a few seconds.

 

 

Actions Taken so far...

- Problem Noticed..

= Check Perfmon /rel >> No critical evident about Sims4 process logged (other event seems to be properly logged)

- Update Drivers ( FW / Drivers are already up to date)

- Uninstall Sims4

- Manually Uninstalled Origin

- Change System Locale to US (was JP when installed)

- Clean Boot

- Install Origin

- Install Sims4

- Restart to Clean Boot again

= Same problem

- Compatibility Modes (XP/7/8) + Admin. Run didn't solve the problem

- Enter Safe Mode with Networking

= Same problem

 

The only thing I haven't tried yet is to reinstall OS but that was not what I expected to be the solution though.

 

So far the only clue about those processes is in the log files on ProgramData\Origin\Logs

 

TS4 Log

Spoiler
Process Information
PID: 3988
EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\TS4.exe
STARTED: Fri, Sep 05 2014 08:17:22 AM
INFO 08:17:22 AM 5668 NULL: 2045 Info Display: disabled
INFO 08:17:22 AM 5668 NULL: 2050 32-bit DLL Process attach - 9
INFO 08:17:22 AM 5668 NULL: 2083 parent process name: origin.exe (size 10)
WARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessA
WARN 08:17:22 AM 5668 NULL: 35 API already hooked: CreateProcessW
INFO 08:17:22 AM 5668 NULL: 681 InjectHook::TryHook 1 1 1
INFO 08:17:22 AM 7896 NULL: 1071 Starting IGOCreateThread...
INFO 08:17:22 AM 5648 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 08:17:22 AM 5496 NULL: 182 InjectHook::CreateProcessWHook (null) "D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\\Core\ActivationUI.exe" /SMOID=100
INFO 08:17:22 AM 5496 NULL: 588 Inject IGO dll to pid 7652 file \Device\HarddiskVolume3\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exe
WARN 08:17:32 AM 5648 NULL: 778 Loaded 3rd party dll detected!
INFO 08:17:32 AM 5648 NULL: 1420 Quitting IGO3rdPartyDetectionThread...
INFO 08:17:34 AM 5496 NULL: 1546 IGOFinalCleanup called
INFO 08:17:34 AM 7896 NULL: 1215 Quitting IGOCreateThread...
INFO 08:17:34 AM 5496 NULL: 2437 InputHook::FinishCleanup called
INFO 08:17:34 AM 5496 NULL: 2160 DLL Process detach

 

ActivatinUI Log

Spoiler
Process Information
PID: 7652
EXE: D:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core\ActivationUI.exe
STARTED: Fri, Sep 05 2014 08:17:22 AM
INFO 08:17:22 AM 7204 NULL: 2045 Info Display: disabled
INFO 08:17:22 AM 7204 NULL: 2050 32-bit DLL Process attach - 9
INFO 08:17:22 AM 7204 NULL: 2083 parent process name: ts4.exe (size 7)
WARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessA
WARN 08:17:22 AM 7204 NULL: 35 API already hooked: CreateProcessW
INFO 08:17:22 AM 7204 NULL: 681 InjectHook::TryHook 1 1 1
INFO 08:17:22 AM 7496 NULL: 1071 Starting IGOCreateThread...
INFO 08:17:22 AM 1192 NULL: 1373 Starting IGO3rdPartyDetectionThread...
INFO 08:17:28 AM 7308 NULL: 1546 IGOFinalCleanup called
WARN 08:17:28 AM 1192 NULL: 778 Loaded 3rd party dll detected!
INFO 08:17:28 AM 7496 NULL: 1215 Quitting IGOCreateThread...
INFO 08:17:28 AM 1192 NULL: 1420 Quitting IGO3rdPartyDetectionThread...
INFO 08:17:28 AM 7308 NULL: 2437 InputHook::FinishCleanup called
INFO 08:17:28 AM 7308 NULL: 2160 DLL Process detach

Best Regards,

 

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