Sims 4 Seasons crashing without error message

[KaseyTwirl]

Purchased seasons and have not been able to play without the game randomly closing without any warning.

I have no mods, no CC. I have repaired the game. Uninstalled the game twice. Uninstalled origin and re-installed origin. Deleted all folders. Re-installed the game. Nothing helps.

I can successfully stay in CAS and Build Mode, but once I hit the play button and try to actually play or fast forward, the game will, within 5 to 15 minutes unexpectedly close without any error message.

I have all expansions, and stuff packs. The Seasons expansion is when this problem started. I'm really frustrated because I just want to be able to play.

DxDiag attached. Anyone have any suggestions?

Thanks

[KaseyTwirl · Accepted solution]

Hello 

Thanks for your advise. I have managed to resolve this issue as it seemed very isolated in nature. Indeed this was due to the configuration of my CPU in the bios. I had previously disabled hyperthreading and put bigger load on 2 of my 4 cores with an overclock. I have re- enabled hyperthreading and I no longer have this crashing problem. 

If anyone else is reading this and has this problem in the future... maybe this will help you as well.

Thanks for your support 

[172e3cda00349872]

@KaseyTwirl

Thank you for posting your computer information.

Have you tried updating your graphics drivers, turning off Origin in-game, and/or playing in Windowed mode?

Finding devices and updating drivers on your PC
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

Turn off Origin In-Game:
Open Origin, Select Origin > Application Settings > Origin In Game tab and click the on/off switch to disable Origin In Game. - This deactivates Origin In-Game, as it has been known to cause problems with games.

Restart the computer, to help the computer refresh itself, and try the the game again.

Start the game in Windowed mode:
In Origin - Games Library tab, right-click on Sims 4 and select Game Properties - In the Command Line Arguments, add the following text: -w and click Okay.

Playing The Sims 4 in windowed mode
https://help.ea.com/en-us/help/the-sims/the-sims-4/playing-the-sims-4-in-windowed-mode/

It's seems that newer high-end cards have a hard time playing in fullscreen mode. Not sure why.

[KaseyTwirl]

Thanks for your suggestion, unfortunately it didn't seem to help. I disabled origin from in-game and attempted to play in window mode via command line option. Restarted & the game closed again during the "greet new neighbors" phase ~around 3-4minutes into game play.

[172e3cda00349872]

@KaseyTwirl

I am sorry to hear that didn't work, maybe @crinrict might have some troubleshooting tips that might help.

[crinrict]

Hi @KaseyTwirl

Have you tried a clean boot yet ?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

If it works in that mode, then it's a background program interfering and you will need to find out which one.

If it doesn't work, do you have any files called lastcrash.txt in your documents folder ? Attaching doesn't seem to work on those atm, but could you c/p the content within spoiler tags to a new post.

[KaseyTwirl · Accepted solution]

Hello 

Thanks for your advise. I have managed to resolve this issue as it seemed very isolated in nature. Indeed this was due to the configuration of my CPU in the bios. I had previously disabled hyperthreading and put bigger load on 2 of my 4 cores with an overclock. I have re- enabled hyperthreading and I no longer have this crashing problem. 

If anyone else is reading this and has this problem in the future... maybe this will help you as well.

Thanks for your support 

[crinrict]

Thanks for getting back to us and letting us know what helped.

I've marked your post as solution for the next person to easily see it.