Sims 4 Randomly Closes completely while playing

[Desiree_Martin]

So I've had Sims 4 since around Thanksgiving of 2017. And earlier this year I got the Cats and dogs expansion pack, I've asked for help before on here because i couldn't even play it because of how laggy it was and it would shut down almost right after opening my game. The people said to 'Repair' it and that did help a lot with the lag and I thought it had helped with the shutting down but now it shuts down again, except its different this time, before it would just go to my desktop screen and say the game quit unexpectedly and now the game freezes than the screen turns black ad the game stops completely as if i quit the game and it doesn't give me any notification on the screen. I always loose all progress and have to redo everything and at this point i don't even try and get on my game.

[crinrict]

Checking your old thread, I saw you never posted your specs, so could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

[Desiree_Martin]

I have gotten it but it says to put it in my cases but i do not have a case to out it into. Do you know how ti fix this?

[Desiree_Martin]

DxDiag

[Desiree_Martin]

It did not work, I even attached the file...

[jpkarlsen]

Click the choose file button on the Reply page.

[Desiree_Martin]

It wont let me submit it with just the dxdiag. And i have it in this message

[Desiree_Martin]

Oh it actually worked!

[crinrict]

Hi @Desiree_Martin

you only have a 32 bit operating system so you're probably running into out-of-ram crashes.

Also your graphics chip is below minimum requirement.

All in all I would say your computer is not good enough to play the game.

[Desiree_Martin]

Okay thank you. That confirms what i have to get a new computer.