Re: Sims 4 Randomly Closes completely while playing

by Player_lwqhr3pi
Reply

Original Post

Accepted Solution

Sims 4 Randomly Closes completely while playing

[ Edited ]
★ Novice

I've been having the same issue with mine....according to the website my computer meets the requirements yet it's still crashing.  

Message 1 of 3 (250 Views)

Accepted Solution

Re: Sims 4 Randomly Closes completely while playing

Hero

Hi @Player_lwqhr3pi 

 

the issue with your system is that you have a 32 bit operating system.

 

Because of that, the game can only use 2 GB of all that RAM you have.

 

Look into upgrading to 64 bit Windows. I think it's still free for Win 10.

 

I also split your thread cause it's best to have your own thread on crashing issues.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


View in thread

Message 2 of 3 (239 Views)

All Replies

Re: Sims 4 Randomly Closes completely while playing

Hero

Hi @Player_lwqhr3pi 

 

the issue with your system is that you have a 32 bit operating system.

 

Because of that, the game can only use 2 GB of all that RAM you have.

 

Look into upgrading to 64 bit Windows. I think it's still free for Win 10.

 

I also split your thread cause it's best to have your own thread on crashing issues.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 3 (240 Views)

Re: Sims 4 Randomly Closes completely while playing

★ Novice
I figured that's what it was. Thanks for taking a look!!
Amy
Message 3 of 3 (231 Views)