June 2019
I have not played Sims 4 in about six weeks, started back on Saturday. I downloaded the product updates, opened the game, it loaded just right. Then about 5 minutes in, it froze and crashed back to desktop (no error message). It has done this everytime I try to play since. The time between crashes varies, but it is always less than 20 minutes and there are usually several freezes/hangs before the actual crash.
I have run the repair option in the game library screen several times, I have updated my drivers. I do not know what else to try. I have a few expansions, but they are all official add-ons from EA.. Please help me.
I have attached the dxdiag file
June 2019 - last edited June 2019
@BeckyC1678
You need new drivers for your graphics card. Go here to download it
https://www.nvidia.com/Download/index.aspx?lang=en-us
This can solve your problem nevertheless there are more problems related to your Windows system
Try to use this Windows tool to fix it
https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
I don't work for EA