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Sims 4 Quitting Unexpectedly

by teara_nathan
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Sims 4 Quitting Unexpectedly

★★★★ Novice

Sometimes when I download new Custom Content, my games fails to open and shows a message saying "Sims 4 Unexpectedly Quit" there on I have to delete all my new custom content that I spent time on finding which I find annoying. I fixed this problem myself a few months ago because The Sims 4 Team had no solution to the problem and to fix it I had to completly wipe my computer, lose photos, passwords and all things important to fix this game. I am not willing to do this again and am willing to spend my time trying to find a solution as The Sims 4 Team won't help.

Message 1 of 13 (6,392 Views)

Accepted Solution

Re: Sims 4 Quitting Unexpectedly

Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

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Message 4 of 13 (9,073 Views)

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Re: Sims 4 Quitting Unexpectedly

We've had a new update, so maybe some old custom content is broken as well.

Could you try taking out your entire mods folder and placing it on your desktop?

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Message 2 of 13 (6,378 Views)

Re: Sims 4 Quitting Unexpectedly

★★★★ Novice

Thanks for the help, but I want to continue playing with my CC and with it out of the folder I can't?

Message 3 of 13 (6,365 Views)

Re: Sims 4 Quitting Unexpectedly

Well the CC that is causing this needs updating, or deleting. So I suggest testing the game without.

After that, and the game works fine, you can put half back, test the game. Keep splitting until you find the broken CC.

-----  

do not work for EA

 

Signature.png

 

Follow me on Twitter

Message 4 of 13 (9,074 Views)

Re: Sims 4 Quitting Unexpectedly

★★★ Newbie

thank you so so much this spared me a lot of distress and anger. :3 <3

Message 5 of 13 (5,166 Views)

Re: Sims 4 Quitting Unexpectedly

★★★★ Newbie

After downloading CC I would continue to try and start sims 4 and it would always say it quit unexpectedly so I took that advice and deleted all the new CC and it still did the same and then put the whole mods folder on my desktop and it still won't work. I don't know what to do

Message 6 of 13 (1,871 Views)

Re: Sims 4 Quitting Unexpectedly

Hero

Hi @emmaburneyy

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 7 of 13 (1,805 Views)

Re: Sims 4 Quitting Unexpectedly

★★★★ Novice

Same with me. I turned on the allow cc in the game but when i try open the game it just shuts down before i get in and say "The sims 4 undexpecdidly shut down": 

Message 8 of 13 (677 Views)

Re: Sims 4 Quitting Unexpectedly

Hero

Hi @sofbolcool 

 

Sounds like you have some kind of cc/mod that makes the game crash

 

Use the 50/50 method: http://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content to find out which one.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 13 (669 Views)

Re: Sims 4 Quitting Unexpectedly

★★★★ Novice
I have no cc in my game i just turned on "allow cc". Now I can't get into the game.
Message 10 of 13 (613 Views)
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