Sims 4 Pets problem

by kcampagna
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Sims 4 Pets problem

★★★ Newbie

when I attempt to edit or create animals or pets in sims 4 pets the program informs me that the graphics have been blocked and it freezes and I cannot use the game. I've tried several times to uninstall and reinstall the program however the problem persists. I'm useless with technology.. somebody help!

Message 1 of 5 (518 Views)

Accepted Solution

Re: Sims 4 Pets problem

Hero
Unfortunately, your processor and graphics chip don't fulfill the minimum requirements of the game and the cats & dogs EP seems to push it over the limit what it can handle.

Did you buy the EP through Origin ? If so, I guess I would try get a refund for it through support or if you have the means, get a stronger computer.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



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Message 4 of 5 (545 Views)

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Re: Sims 4 Pets problem

Hero

Hi @kcampagna

 

 

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 5 (510 Views)

Re: Sims 4 Pets problem

★★★ Newbie

here it is -  thanks for your help

Message 3 of 5 (505 Views)

Re: Sims 4 Pets problem

Hero
Unfortunately, your processor and graphics chip don't fulfill the minimum requirements of the game and the cats & dogs EP seems to push it over the limit what it can handle.

Did you buy the EP through Origin ? If so, I guess I would try get a refund for it through support or if you have the means, get a stronger computer.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 4 of 5 (546 Views)

Re: Sims 4 Pets problem

★ Novice

I have the same issue and I found if you make the pet first and then the sim it does not do that. I also will make the pets separately then save them to library and merge with my family. 

Message 5 of 5 (450 Views)